Job Description

Additional $1.50/hr. for working 10pm-6am

Are you passionate about creating memorable experiences for customers? Do you thrive on making someone's day better? Join us as an Assistant Hospitality Manager and help us deliver top-notch service at Sheetz, ensuring every customer leaves with a smile!

In this pivotal role, you'll play a key part in guaranteeing exceptional customer service throughout our stores. You'll be the driving force behind our commitment to 'Total Customer Focus'!

If you're looking to develop your leadership skills, this is your opportunity! As an Assistant Hospitality Manager, you'll oversee customer satisfaction by managing inventory, preparation, promotion, production, service, and sales. You'll also step in to lead operations in the absence of the Store Manager.

And the benefits? They’re fantastic! Enjoy quarterly employee bonuses based on company performance, generous PTO, 100% paid parental leave, 401k matching, employee stock ownership, extensive professional development opportunities, tuition reimbursement, and comprehensive medical, vision, and dental coverage, along with snack discounts!

Responsibilities:

1. Support the Store Manager in recruiting, selecting, training, and managing the performance of your team.
2. Participate in staffing decisions.
3. Address customer inquiries, concerns, and complaints.
4. Ensure compliance with Sheetz policies and procedures among your team.
5. Follow up on feedback from customer service evaluations and audits.
6. Maintain outstanding customer service by managing transaction efficiency, cleanliness, and hospitality standards.
7. Ensure completion of end-of-day tasks.
8. Manage stock levels through proper placement, pricing, and merchandise replenishment.
9. Lead profit management initiatives, overseeing processes such as shrink indicators, lottery, stock audits, and vendor relations.

Qualifications:

• High School Diploma or GED required.
• Preferred: Two-year degree in a business-related field.
• Successful completion of certification testing as necessary.

Experience:

• Preferred: One year of supervisory experience in a fast food, restaurant, retail, or convenience environment.

Licenses/Certifications:

• ServeSafe certification.
• Any other legally required certification.

Sheetz is dedicated to inclusivity, considering all qualified applicants regardless of disability, and welcomes individuals who can perform essential job duties with or without accommodations.

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