Overview At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Job Function: Marketing Job Sub Function: Strategic Marketing Job Category: Professional All Job Posting Locations: Titusville, New Jersey, United States of America Job Description: We are searching for the best talent for an Associate Director Patient Experience Product Owner to be in Titusville, NJ. Johnson and Johnson Innovative Medicine is committed to raising the bar on patient and caregiver experience through our Patient Engagement and Customer Solutions (PECS) organization. The PECS team is accountable for the creation of personalized, seamless, and supportive experiences for patients starting treatments across the Innovative Medicine portfolio. The Associate Director, Patient Experience Product Owner on the Digital Product Solutions (DPS) team serves as the bridge between our commercial and technology team; translating business needs to technical requirements. This individual will collaboratively develop and execute on the product vision for digital connected experiences for patients, caregivers, and healthcare providers across the J&J IM portfolio. This includes having an enterprise mindset to build and deploy best-in-class digital, online personalized experiences for patients and providers while incorporating their voice into lifecycle management. The approach fully applies our capabilities in technology and supplier partnerships that reflect life-changing, evolving advanced therapies for patients and caregivers. In this role, you will build and maintain strong working relationships with partners across PECS, technology, marketing, sales, procurement, healthcare compliance, privacy, and legal. Day in the Life: Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients and their caregivers, the decision to start or stop a treatment is overwhelming. J&J IM recognizes this, and wants to create an experience that is personalized, helpful, and hopeful. Responsibilities include Digital Product Management and Ownership of CRM capabilities within an agile development framework, translating user needs into features and acceptance criteria, managing product features from inception through launch, defining release plans, and collaborating with stakeholders to refine requirements. #J-18808-Ljbffr Johnson & Johnson
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