Job Description

Pay Range Base pay range: $46,000.00/yr - $70,000.00/yr. The actual pay will be based on your skills and experience — talk with your recruiter to learn more. Description Launch Your Auto Claims Career with a Fortune 100 Company! No Claims Experience Needed, Paid Training & Licensing Included! Location & Role Type Location: Plano, Texas and Indianapolis, Indiana (Must reside within 50 miles of our office). Hybrid Role: Minimum 2 Days Per Month in Office. Start Date 3/9/2026 Career Opportunity Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. You need strong organizational skills, time‑management expertise, a love of problem‑solving and a passion for helping others. You will speak to and engage customers who have just been in an accident and need your help—this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated. Fit Qualities Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer‑centricity and problem‑solving skills to confidently assure customers that you are there to guide them through the process. Front Lines Liaison: You rise to the role of representing the Liberty brand and believe in delivering on our promise. Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our customers. Customer‑Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. Qualifications An engaging, outgoing personality and passion for helping customers. Ability to think critically, use resources and seek answers when needed in a virtual environment. Excellent oral, written, decision‑making and organizational skills. Strong typing and multi‑tasking capabilities in a structured paperless work environment. Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims. General understanding of overall claim operations and key stakeholders. College degree preferred, and/or 1‑3 years of related customer service experience or applicable insurance knowledge. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range reflects the competitive labor market value and provides an opportunity to progress as employees grow and develop. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of employee resource group opportunities. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. To learn more about our benefit offerings please visit: Equal Opportunity Employer Liberty Mutual is an equal‑opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco #J-18808-Ljbffr Liberty Mutual Insurance

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