Description:
The role of the Call Center Agent is to build trusted relationships with members across their health care life cycle. This is done by assisting members with their customer service needs, educating members about management of their health and well-being, and owning customer service inquiries through to resolution.
Members calling a centralized center to book appointment – then may ask for another service and the agent to transfer calls.
- Taking inbound calls for patients calling their doctor offices. Primary calls are for scheduling appointments, for primary care clinics.
- Average number of calls: 50-55 a day will be standard.
- Accountable for problem resolution of customer issues and to communicate resolution to appropriate parties
- Coordinates the provision of multiple services to patients performing a full range of administrative support services for medical offices including registration and scheduling of patients, tests, and other related duties
- Verifies and updates demographics, insurance, and other patient information
- Provides patient education regarding questions asked about scheduling, lab results, forms, etc.
- Meet departmental standards for production, quality and schedule adherence
- Demonstrate a cooperative, positive attitude in the workplace
- Perform all other duties as deemed appropriate to provide customer service
- Providing Excellent Customer service to our callers and patients
Additional Skills & Qualifications:
- High School Diploma / GED (or higher) Must have this in order to convert to a perm status
- 1+ years of call center experience
- 1+ years of customer service experience
- Familiar with medical terminology in a patient setting, preferred.
- Ability to type 30+ WPM
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to multitask with multiple applications and monitors
- Ability to work within hours of operations (see provided grid)
Must have remote capabilities and high speed interview to work from home. Must also have a cord to hardwire into internet.
Preferred Qualifications:
- Healthcare experience
- 2+ years of call center experience
- 1+ year of customer service experience
- Bilingual in English and Spanish
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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