Job Description

Duties and Responsibilities

• Manage inbound calls in a timely manner, collecting information and entering it into the system.
• Ensure a smooth rental/reservation process for potential customers.
• Knowledge of processes and policies to create a successful interaction with current or future customers.
• Full understanding of the billing process and be able to process payments.
• Ability to provide excellent customer service.

Qualifications

• High School Diploma or GED.
• 1- 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.
• Internet service that meets system needs and a separate workplace.
• Type 30 WPM or more
• Have a professional phone manner & ability to work independently.
• Maintain customer satisfaction.
• Demonstrate patience and professionalism.
• Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
• Excellent verbal and written communication skills.
• The job requires a person to work weekends and holidays as needed.
. Bilingual is a plus

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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