Job Description

Are you looking for a change? Interested in achieving improved work/life balance? Maybe looking for a position away from direct contact patient care?The Medication Renewal Center can offer you this and more! The Medication Renewal Center is part of the dynamic support for our patients and their medication needs. The Certified/Registered Medical Assistant provides advanced level patient care support for the Medication Renewal Center.The ideal candidate will enhance our talented team by offering strong communication skills, ability to critically think, and thrive in a fast-paced environment where you can make a difference in the lives of our patients.

• Works collaboratively with the Medication Renewal Center nursing and clerical team members.
• Completes medication refill encounters, care due messages, and order entry based on established protocols.
• Provides clear EMR documentation in accordance with department standards regarding medication renewal requests, care due messages, patient care needs and/or follow up.
• Communicates status of renewals to patients and/or physician offices.
• Participates in prior-authorization processes pertaining to medications.
• Receives and enters to EMR faxed encounters, renewal orders, and other pharmacy communications.
• Orders and schedules appointments and/or lab work as appropriately outlined in protocols.
• Completes projects, requisitions, and reports for the Patient Contact Center as requested.
• Assists with onboarding of new team members.
• Other miscellaneous tasks as outlined within onboarding and orientation.
• Maintains all education and competencies pertaining to licensure, role, and/or certification.
• Participates in projects and work groups upon request.
• Successfully completes PCC scheduling center specialist training/education and maintains adequate proficiency with call intake management, symptom guide utilization, and other scheduling processes.
• Communicates with pharmacies regarding discrepancies and/or clarification for medications.
• Communicates with patients regarding required services (labs and/or office visits) to facilitate medication refill processes.
• Performs review of pending medication refill encounters that do not meet protocol and send to prescribing provider team.
• Disseminate education to patient as written by provider.
• Schedules appointments, validates insurance, and processes patient concerns through use of symptom guide and other outlined department processes when needed.
• Accurately updates EMR records including primary care provider, preferred pharmacy,

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