We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to this, we’re a certified B Corp dedicated to making a positive impact on people, communities, and the environment.
As Clinical Services Manager, you will lead a dedicated team providing expert support to member dentists, their teams, and patients, while also supporting key business functions.
In this pivotal role, you will provide expert guidance on regulated complaints, ensuring fair and effective resolution in clinical disputes between patients and dentists. You will also oversee a team of complaint handlers, ensuring consistency, professionalism, and adherence to best practices.
Additionally, you will act as a trusted advisor to the business on a broad spectrum of clinical risk matters, requiring a balance of sensitivity, sound judgment, and robust decision-making to navigate complex challenges effectively.
Key responsibilities
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