Job Description

Position Summary

The Clinical Specialist plays a pivotal role in training and supporting users to ensure our products are applied safely, effectively, and with optimal patient outcomes. This position involves extensive travel primarily within North America to partner with leading transplantation centers. Due to the unpredictable nature of organ donation and transplantation, the Clinical Specialist must be ready to work outside standard business hours, including nights, weekends, holidays, and extended shifts. Success in this role requires flexibility, dedication, and an unwavering commitment to excellence in patient care.

Responsibilities & Job Duties:

• Successfully complete both didactic and hands-on training.
• Achieve certification within the timelines and requirements outlined in the training plan.
• Provide training and ongoing support to organ retrieval and transplant teams on the proper use of the Company metra, ensuring full compliance with all Company policies and procedures.

On-Call & Clinical Support:

• Provide 24/7 on-call coverage for approximately 15 days per month, including holidays and weekends for both remote and onsite clinical support.
• Travel nationally to hospitals and Organ Procurement Organizations, to deliver on-site case support as needed.

Non-Call Responsibilities (Standard Business Hours):

• Organize initiation and refresher site visits, including educational sessions, goodwill visits, device user or surgeon training, in-services, fellow training, and discovery visits.
• Partner with Territory Managers to address site-specific needs, including customer site visits.
• Collaborate with liver transplant teams to collect and document data on organs perfused and preserved using the metra®, supporting the ongoing evaluation of product performance.
• Assist directors, managers, and other internal teams with assignments, both remotely and onsite.
• Prepare case study reviews with guidance from senior colleagues.
• Participate in scheduled virtual meetings and ongoing education sessions.
• Complete administrative responsibilities, including expense reporting, email correspondence, and other communications.

Professional Responsibility & Compliance:

• Maintain all current vendor credentialing requirements and successfully complete routine background checks and drug screenings.
• Represent the Company professionally at conferences and meetings both in person and virtually as a supporter, participant, or presenter.
• Ensure full compliance with Company quality policies and procedures to uphold the highest standards of work.
• Build and maintain positive relationships with end users at all levels.
• Adhere to the Company’s Code of Conduct, values, and all other company policies.
• Perform additional duties as assigned by the Director of Clinical Support.

Qualifications Requirements:

• Bachelor of Science degree, combined with equivalent medical experience, and a minimum of 3 years of clinical experience in ICU, ECMO, Transplant, Perfusion, Organ Procurement, or Research.
• Demonstrated ability to:
  • Maintain high flexibility and willingness to support sites across North America as needed.
  • Apply strong attention to detail with excellent organizational skills.
  • Utilize critical thinking and exceptional problem-solving abilities with a proactive approach.
  • Communicate effectively and build strong relationships internally and externally.
  • Deliver outstanding customer-facing service with a professional demeanor.
  • Perform under pressure while maintaining composure and quality.
  • Adapt in a fast-paced, dynamic environment while managing multiple priorities.
  • Collaborate effectively within cross-functional teams.
• Proficiency in Microsoft Word, Excel, and PowerPoint. Preferred

Qualifications Preferred:

• Preferred Licensed RN, Respiratory Therapist, Perfusionist, Physician Assistant, or a degree in a health science-related field.
• Industry experience in the medical device sector.
• Liver transplant experience.

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