Job Description

Job Description

Job Description

**THIS IS FOR CANDIDATES THAT LIVE IN CA ONLY**

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

We provide full paid training, benefits and room for growth and promotion.

Work from home and flexible hours available

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Bilingual is a plus++

Hourly Base Salary + Bonus Opportunities

Work from Home

Flexible Schedule

Life Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Evenings Off

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Maintain knowledge of new products.
• Provideexceptional customer service.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.

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