Job Description

The Customer Experience Consultant bridges the gap between CenTrak's healthcare customers and the effective use of RTLS and related technology solutions. Supporting the full customer lifecycle, from pre-sales through post-go-live, the CX Consultant ensures solution alignment, successful implementation, adoption, and measurable business value. This role combines consulting, training, project execution, and strategic advising.

• Able to deployment up to 3 RTLS software solutions independently.
• Participate in pre-sales activities such as demos, strategy sessions, and quoting support
• Lead project kickoffs and workshops with internal and customer stakeholders
• Conduct technical assessments, workflow mapping, SOP creation, and training planning
• Deliver training for end users, admins, engineers, and partners
• Coordinate go-live readiness and support User Acceptance Testing (UAT) and validation
• Lead post-go-live hyper care, including lessons learned, open issue resolution, and final training
• Track metrics and contribute to Quarterly Business Reviews (QBRs)
• Provide customer feedback during New Product Development (NPD)
• Maintain oversight across sales, support, education, and product teams
• Serve as a strategic advisor to customers and internal teams
• Engage with diverse personas-from clinical and operational staff to technical users
• Communicate complex solutions clearly through presentations and documentation
• Collaborate cross functionally with Sales, Implementation, Training, Product, Support, and Education teams
• Contribute to internal and partner education materials and delivery
• Participate in solution design and integration discussions with stakeholders

Qualifications & Skillsets

• Bachelor's degree in healthcare, education, business, or related field-or equivalent experience
• Experience in customer success, implementation, consulting, or training roles in hospital operations environments
• Background in clinical, operational, or enterprise technology is a plus
• Strong communication, presentation, and stakeholder engagement skills
• Project management and change management capabilities
• Process mapping and clinical workflow alignment
• Innovation, critical thinking, and problem-solving
• Customer-focused with service excellence mindset
• Ability to balance strategic thinking and tactical execution
• Growth mindset with interest in technical and operational development
• Comfortable with training tools and platforms; LMS experience preferred
• Interest in expanding knowledge of AI, analytics, and integration platforms
• Must be able to travel up to 60% of time for deployment activities

About Us

We are a fast-paced, high-growth company that operates in an entrepreneurial and start-up like environment! If you enjoy moving quickly and having a significant impact on a company's growth and people - this is the opportunity for you! Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. We strive to ensure the right technology is available at the right time to save lives and manage healthcare costs. Our culture is fueled by innovation. CenTrak has been recognized in Deloitte's Tech Fast 500 for three consecutive years as one of the fastest growing tech companies and the top Real Time Location Systems (RTLS) provider in North America, leading the industry with the most enterprise-wide installations. CenTrak can be found in over 900 healthcare installations worldwide including 30+ of Becker's Top 100 Greatest Hospitals in America.

CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.

CenTrak is a subsidiary of Halma plc ("Group"). Halma PLC is listed on the London Stock Exchange and is a market leader in products that protect life and improve the quality of life, with a current market capitalization of approximately $5 Billion. The group has nearly 50 businesses operating through two sectors (Medical & Environmental) in more than 20 countries and major operations in Europe, North and South America and Asia, supplying customers in 160 countries and employing more than 5,800 people worldwide.

Job Tags

Similar Jobs