Job Title: Customer Care Specialist
Location: Corporate Office | Charleston, SC
Department: Customer Service
Reports to: Director of Customer Service
Scope of the Position:
We are looking for an enthusiastic and dedicated Customer Care Specialist to enhance our customer experience efforts for flooring retailers in the Residential and Commercial industries. You will be addressing customer queries, identifying ways to improve our customer service, and serving customer and organizational needs. A top-notch Customer Care Specialist will have extensive knowledge of our internal processes and support functions and be someone whose expertise and collaboration with internal teams results in excellent customer relationship management. This role includes before and after sales service with both internal and external customers online, via email, chat, and over the phone. This person will gain extensive knowledge of our flooring products and proactively manage multiple tasks daily. They also have a responsibility to identify and provide feedback to management when opportunities are presented to enhance our customer journey and overall customer experience. Given this person’s skillset and strong communication skills, they will have a heart to serve our customer’s needs, seek add-on sales opportunities, and provide profitable solutions.
Qualifications:
Benefits:
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