Job Description

Job Description

Salary Range : $65,000 - $85,000CAD

Location: Vancouver, BC 

Type: Full-time, In-person or Hybrid

Reports to: CEO

We are exhibiting at Web Summit Vancouver! Find us at booth E460

We’re looking for a highly motivated Technical Product Specialist to join our lean, fast-moving team at LicenseSpring , a developer-focused license management platform. This is a generalist role, ideal for someone who is technically adept , well-organized , and comfortable wearing multiple hats, supporting our customers, maintaining public-facing technical assets, and acting as a bridge between users and our product team.

You’ll work closely with the CEO and our business development lead, serving as the first line of technical support and internal product expert . Your mission will be to ensure our customers get the most out of LicenseSpring.

Responsibilities

Customer Support & Success

• Serve as the go-to contact for customer and prospect technical questions
• Gather customer requirements from key accounts and ensure they are communicated and acted on clearly internally
• Answer and resolve technical support tickets in a timely, thorough manner
• Help troubleshoot implementation issues across various SDKs and APIs

Documentation & Code Samples

• Keep public documentation accurate, clear, organized, & up to date
• Maintain and periodically review code samples and sample apps in C++, .NET, Java, Go, and other supported SDKs
• Contribute to developer onboarding resources, such as tutorials and User guides

Product Feedback & Coordination

• Submit detailed bug reports and feature requests
• Document edge cases and reproduce customer-reported issues
• Act as a product expert internally, identifying gaps and improvements

Traits We Value

• Highly autonomous: you’re not afraid to dig into docs, run and generate sample code to figure things out
• Organized and detail-oriented: you keep support queues tidy and documentation clear
• Customer-centric: you enjoy helping people succeed with a technical product
• Strong communicator: your written responses are clear, concise, and helpful

Technical Skills

Must-Have:

• Experience running and troubleshooting SDKs or sample apps
• Ability to make API calls and understand API docs
• Familiarity with at least one statically typed language (C++, .NET, Java, etc.)
• Experience managing technical documentation a plus

Nice-to-Have:

• Experience with Go , Python , or JavaScript
• Familiarity with cross-platform environments (Windows, Mac, Linux)
• Exposure to developer tooling, CI/CD systems, or SaaS platforms
• Some experience setting up or configuring integrations for CRMs

What Success Looks Like

• You answer most technical questions and tickets independently
• You identify and fix broken links or outdated examples in our docs without being asked
• You catch bugs before customers do, and document them clearly for engineering
• You become the “go-to” person for internal and external technical product knowledge
• Customers compliment us on our documentation and our customer support in their reviews.

About LicenseSpring:

LicenseSpring was founded in 2015, and provides a cloud-based software license management service, acting as a critical component of software distribution and delivery. We are trusted by thousands of software vendors around the world. We have 2 offices, one in Vancouver, BC, and the other in Zagreb, Croatia.

This position offers an opportunity to impact and scale a growing platform used by thousands of companies around the world. Salary + compensation is based on experience. We provide extensive benefits (health + vacation), a flexible working environment (Hybrid, in person, or remote), as well as continuous learning and career development opportunities.

Please apply for this job directly on LinkedIn. 

Job Tags

Similar Jobs