Job Description
Customer Success Manager of Managed Services
Location: British Columbia / Ontario or Remote in the US
Direct Hire
Top 3 skills:
This is a senior position reporting to the CEO .
As the Head of Maintenance & Managed Services, you’ll be at the forefront of our customer support strategy. You’ll define, plan, and direct services to ensure our customers receive high quality 24/7/365 support, Managed Services offerings, and SaaS operational support. Your leadership will provide value-add operational assistance, to drive further customer satisfaction and retention across Incognito’s global customer base. Your role will involve dynamic collaboration with existing customers, expertly managing escalations, and transforming opportunities into new business to maximize the commercial value of each maintenance contract. You’ll lead your team by example, driving accurate forecasting to hit your defined targets and ensure ongoing success in existing accounts. You will proactively manage your team and related processes with curiosity – reviewing what works and how it can be improved to give our business a competitive edge. As a member of the Senior Leadership Team, your role will be crucial to drive our business success and build ongoing confidence in our company products. Requirements: You will have:Interpersonal skills:
Role and Responsibilities:
Managed Services/SaaS operations:Support:
Based in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.
Women and Minority owned – NMSDC Certified
Offices in MN (Corporate), TX, CA
Based in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.\r\nWomen and Minority owned – NMSDC Certified\r\nOffices in MN (Corporate), TX, CA
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