Job Description
Dell Product Storage Resident Location: Quantico, VA Job Description: Serve as a Dell Product Storage Resident embedded within customer’s IT environment
Focus on the daily operation, optimization, and support of Dell EMC storage solutions
Ensure storage systems meet performance, and availability requirements
Monitor and manage Dell EMC storage systems (e.g., Data Domain, Unity XT, VxRail)
Respond to incidents and service requests related to storage infrastructure
Perform routine health checks, capacity planning, and performance analysis
Execute firmware upgrades, patches, and configuration changes as directed
Support backup and restore operations and ensure data protection compliance
Document daily activities, changes, and system status for customer reporting
Provide hands-on support for storage-related issues
Collaborate with Dell support and customer teams to resolve complex problems
Assist with storage migrations, expansions, and disaster recovery testing
Participate in change control processes and maintain accurate documentation
Act as a trusted technical resource for the customer’s IT team
Recommend improvements and best practices based on Dell standards
Share technical knowledge and train customer staff on Dell storage tools and procedures
Qualifications: BS in IT, Computer Science, or related field (or equivalent experience)
5+ years of experience in enterprise storage administration
Expertise in Dell EMC storage platforms and SAN/NAS environments
Familiarity with ITIL processes and enterprise service management
REQUIRED: Secret Security Clearance Job Type: Full-time Job Type: Full-time Benefits: 401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance
Experience: enterprise storage administration: 5 years (Preferred)
Dell EMC storage platforms : 5 years (Preferred)
ITIL processes : 5 years (Preferred)
enterprise service management: 5 years (Preferred)
working in SAN/NAS environments: 5 years (Preferred)
Security clearance:
Job Tags
Full time, Relocation package, Flexible hours,
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