Job Description

MILITARY VETERANS FOR FIELD SERVICE:

We are seeking motivated veterans with exceptional customer service and technical troubleshooting skills for an opportunity working with world leaders in the Packaging industry.

J ob Responsibilities

• Implement and manage hands on daily activities of maintenance, troubleshooting and repair.
• Provide superior reports to the back office.
• Mainly located on or assigned to a customer but travel to other locations as required by manager.
• Plan, coordinate and execute planned preventive major maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.
• Provide production support post maintenance to bring the line to pre maintenance efficiencies or highest while maintaining a high level of customer satisfaction.
• Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.
• Conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalate with a proper problem description and documentation when root cause is not identified.
• Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
• Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.
• Analyze, identify and take action on system performance issues, implementing correct and approved operational improvements

QUALIFICATIONS:

• Proactively communicate and update customers on issues, activities and opportunities to sustain good working relationships and ensure that everyone is kept informed.
• Communicate efficiently across the customer's organization. Act as an ambassador for the company at all times to ensure good working relationships.
• Proactively contribute opportunities, business feedback to the Service Organization in order to promote the growth of the customer.
• Build, maintain and develop a personal network including but not limited to customer staff, relevant colleagues and suppliers.
• Administer track, report and audit relevant measures to ensure quality, timely and accurate information and documentation is available and accessible. Make sure reports are written in an accurate and timely way and distributed according to existing procedures.
• Exceptional communication, teamwork and ability to interact with different departments and various levels of management

TRAINING & EDUCATION:

• Military technical training in Electronics, Electrical or Mechanical or other related field.
• Military training in the following fields desired;, Electro-Mechanical, Avionics, Electronics, Fire Control, Nuclear, Computer/IT, Electrical/Electrician. Schools from the Navy, Marines, Air Force, Army, Coast Guard.
• 4-20 years engineering technician/ military service experience

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