Job Description

The Fleet Manager is responsible for dispatching loads to our customers.

A Day in the life of a Fleet Dispatcher:

Promote safety in all actions
Control and complete paperwork as required
Safely plan driver trips around load/customer expectations and safety guidelines
Communicate with drivers regarding company and customer requirements
Relay to customer service any issues that need to be relayed to the customer
Assisting the drivers in planning routes and building loads
Prioritize loads for timely delivery
Track and trace all current loads in transit and deliveries
Assign loads to drivers in a fair and equitable manner
Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination
Communicate with drivers during check-ins throughout pickup, transit, and delivery
Monitor store inventories
Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
Comply with all corporate policies and procedures and all health and safety policies

Additional Responsibilities:

Carry out other duties assigned by CSC Manager as required

Qualifications
Education & Experience:

High School Education or equivalent
One year experience dispatching or in the customer service area

Knowledge, Skills and Abilities:

Excellent verbal and written communication skills
Knowledge of DOT regulations, federal and state standards
Ability to prioritize and manage multiple projects
Self-starter with detail oriented work habits
Able to maintain confidentiality
Display professional demeanor
Good interpersonal skills; able to work well with wide range of individuals
Demonstrate dependability through good attendance and adherence to timelines and schedules
Basic computer skills (word & excel)
Knowledge of basic company employment policies and procedures

Physical Requirements:

Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
Occasional lifting (up to 20 pounds)

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