Job Description

Food Service Attendant

JOB-10042975

Anticipated Start Date

January 27, 2025

Location

Newark, DE

Type of Employment

Contract Hire

Employer Info

Our client is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. They are nationally recognized as a great place to work and the best health system to work for in the United States. Rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek, and other national quality ratings. With its groundbreaking Center for Virtual Health and a focus on population health and value-based care, they are shaping the future of health care.

Job Summary

We are looking for individuals to join our client’s team as Food Service Attendant. You will be responsible for the food service operation on the patient care areas

Job Description

• Serves therapeutically correct trays to patients, processes diet orders, collects patient menu selections, adjusts patient menus in accordance with patient’s diet order and the diet reference manual, processes menu for trayline and demonstrates outstanding customer service.
• Demonstrates understanding and executes Company Core Values –Excellence and Love in each task.
• Demonstrates patient/customer comes first attitude. Greets patients, visitors, customers, and co-workers with a smile and pleasant manner. Demonstrates quality customer service. Practices service recovery.
• Checks meal report diet orders/changes against each patient tray; clarifies conflicting orders with nursing.
• Makes dietary modifications and appropriate age-specific adjustments to menus/trays following established guidelines.
• Prepares trays for new admissions and transferred patients.
• Serves and collects trays; performs meal rounds after serving to monitor patient satisfaction with food and service.
• Explains menu process to patients utilizing “Nutrition Scripts”; assures receipt of each patient’s menu selection via CBORD room service appropriately guiding patients in making selections in accordance with their diet.
• Reviews and adjusts patient’s marked menu in accordance with the ordered diet and patient’s nutritional requirements and the diet clerk reference manual (as needed if CBORD room service is in down time).
• Properly calculates fluid allowance and prepares trays with fluid restrictions.
• Calculates and delivers patient tube feeding formulas.
• Monitors patients with changes in intake and reports nutritional concerns to the dietitian/technician.
• Reports patient tolerance to nutritional supplements to the dietitian/technician.
• Maintains cleanliness of pantry area according to the established cleaning schedule.
• Delivers meals utilizing the current meal delivery system.
• Assembles and serves nourishments/snack baskets and fills water cups, as assigned.
• Inventories, obtains, stores, and rotates supplies and nourishments within established time lines using the par system.
• Thickens liquids to appropriate consistency for those patients on liquid modifications.
• Follows Standard Precaution procedures for infection control when preparing and serving trays.
• Prepares and serves early/late and test diet trays, as assigned.
• Communicates food service/nutrition related problems to manager, technicians and dietitians as encountered. Takes appropriate action to handle patient problems/inquiries.
• Checks and reports equipment temperatures and problems in accordance with quality control procedures.
• Participates on Patient Satisfaction Committee Meetings for their assigned pod as requested.
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Assembles patient meals quickly and in accordance with the menu. Items are placed in correct position on tray (trayline assembly).
• Efficiently operates dish machine and all ware washing of patient trays
• Operates pot washing area by using proper cleaning and sanitizing solutions
• Frequent contacts with nursing, patients, visitors, dietitians, diet technicians, unit clerks, and other departmental personnel in processing diet orders, collecting menu selections, and promoting patient satisfaction.

Skills Required

• Six months food service experience preferred
• ServSafe certificate preferred

Education/Training/Certifications

• High school graduation or its equivalent
• An equivalent combination of education and experience may be substituted.

Additional Requirements

• Floating shifts/days - 7:30am-6pm; 7:45am-6:15pm; 8:00am-6:30pm; 8:15am-6:45pm; 8:30am-7:00pm; Every other weekend; including holidays.
• Dress code: White scrub top; black scrub pants (black cargo pants ok, but no jeans, yoga pants, or tight leggings); foot ware needs to be waterproof, or resistant, and skid proof.

Pay Rate

• $17.00 per hour

"We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law".

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