Job Description

Company Overview

Global Guardian is a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals possess extensive experience in the intelligence community, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major, and an Army Special Forces Colonel, we are a values-based organization that focuses on a culture of camaraderie, service, and excellence. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor backed, high growth company that provides employees with unmatched promotion opportunities within the organization.

Position Overview

The Global Security Operations Center (GSOC) Operator will be responsible for security operations requests, managing client data, international travel itineraries, global beacon tracking devices, worldwide intelligence monitoring, and assisting clients under duress traveling overseas. The GSOC Operator will report directly to the Operations Center Director and the VP of Operations. This is an Associate (Intermediate) Level position. 

Duties and Responsibilities

Core Duties and Responsibilities:

• Build Mission Briefs based on client’s itinerary and required security posture
• Coordinate and direct international security team members in support of clients under duress
• Identify and prioritize emergency situations as they develop internationally
• Communicate effectively verbally and in writing with a diverse group of people to include C-Suite executives, support staff, international security operators, international law enforcement and international operation centers
• Perform Operations Center functions such as responding to phone calls and emails, entering and updating client data, maintaining duty logs, updating and organizing company shared drive files and applications
• Conduct regular client interface and account management related functions while delivering exceptional customer service

Other Duties and Responsibilities:

• Manage GPS-based global tracking devices and platform
• Troubleshoot and resolve possible technical issues of tracking devices and platform
• Perform all other related duties as assigned including but not limited to assisting with marketing efforts and the creations of intelligence products
• Provide support for aerial medical evacuations
• Respond to crisis-level events to facilitate emergency extractions and protection as needed

Qualifications

Required Qualifications:

• At least 1-2 years in a customer support/security environment
• Ability to manage multiple projects at a time while paying strict attention to detail
• Interest in executive protection, travel, and security services
• Excellent verbal and written communication skills to interact with large corporate clients and high net worth families and individual
• Must possess strong problem-solving skills and ability to work independently with minimal guidance
• Strong attention to detail
• Provide security posture recommendations for travelers
• Experience in delivering client-focused solutions based on customer needs

Desired Qualifications: 

• Working understanding of physical security and executive protection
• Military Experience
• Bachelor’s Degree in International Relations, Security Studies, Political Science, or related field
• Travel Experience
• Bilingualism is a plus

Work Environment & Schedule

• This is a full-time, in-person position at the McLean, VA office
• The GSOC operates 24/7
• Start Date: November 1st 2024 or sooner
• Global Guardian is an Equal Opportunity/Affirmative Action Employer and an Alcohol-and-Drug Free Workplace

EEO

US applicants: Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Location:  McLean, Virginia

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