Guest Relations Agent Job at Montage International, Laguna Beach, CA

Y2VHU0ZOUkRkcWdqQnhiZUxvenJHQy9hL1E9PQ==
  • Montage International
  • Laguna Beach, CA

Job Description

Live Your Passion. Add Your Magic.


At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.


If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

Guest Relations Agent


SUMMARY

The Guest Relations Agent is responsible to conduct guest pre-arrival calls to assist with arrangements, activities and experiences.

ESSENTIAL FUNCTIONS
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, etc.) by making preparations or identifying appropriate providers.
  • Review, log, and maintain guest preferences, traces, and profiles.
  • Develop and maintain positive guest communication prior to arrival and post departure to cultivate lasting relationships.
  • Answer, record, and process guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individual or department (e.g., Guest Services, Housekeeping, and Concierge) as necessary to resolve guest call, request, or problem.
QUALIFICATIONS
  • College Degree preferred.
  • Minimum of two years' experience in a luxury hotel preferred.
  • Minimum of two years' experience in customer service.
  • Excellent telephone etiquette.
  • Exceptional guest recovery skills
  • Enjoy interacting with people in a fast paced environment
  • Excellent organizational and time management skills
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
  • Must possess a positive attitude
  • Must be willing to participate in a learning environment
  • Must integrate company values throughout all interactions
  • Must be able to quickly adapt to effectively using new software products
  • Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale for Guest Relations Agent is $26.00.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.


In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Tags

Hourly pay, Night shift, Weekend work,

Similar Jobs

Akerman LLP

Litigation Attorney Job at Akerman LLP

 ...Description The Charlotte office of Akerman LLP seeks a Litigation Attorney with 9+ years of commercial litigation experience. Federal and...  ...and be a member of the North Carolina State Bar. Hybrid and remote work arrangements are also available for candidates residing... 

Volkert Inc

Natural Gas Project Manager Job at Volkert Inc

 ...Job Description Job Description Are we the road to your future? We are currently searching for an experienced Natural Gas Project Manager to support our Natural Gas Team. This position may be located in any of our Volkert offices. To be considered for... 

SpartanNash

Apprentice Meat Cutter Job at SpartanNash

 ...Summary: This role is responsible to properly cut all types of meats into various types of cuts and all preparation of related...  ...other related experience preferred. Prior experience in a Meat Cutter, Apprentice role strongly preferred. Ability to read, write... 

Confidential

Chief Compliance Officer (CCO) Job at Confidential

 ...Chief Compliance Officer (CCO) About the Company Prominent financial services firm Industry Financial Services Type Privately Held About the Role The Company is seeking a Chief Compliance Officer to play a critical role in ensuring the... 

Ernst & Young Advisory Services Sdn Bhd

Forensics & Compliance Investigator - National Scope Job at Ernst & Young Advisory Services Sdn Bhd

 ...A global consulting firm seeks an Analyst in Forensics. The role involves conducting thorough background checks and using digital methods for verification. Ideal candidates are recent graduates or post-graduates with 0-5 years of experience. Strong analytical and research...