Position Title: Help Desk Analyst Location: Washington DC Assignment Type: Direct Hire Salary: 60k-70k / year Work Schedule: Monday - Friday (4 days onsite) Benefits: This position is eligible for medical, dental, vision, and 401(k) Job Description We are looking for a Helpdesk Analyst for our Information Technology team with experience in a legal or professional services environment. We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment. Responsibilities Basic troubleshooting of user issues/tickets Creation/Elevation of tickets for TII Support Solving common problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup Creating documentation Collecting user requests and data Carrying out of processes, like onboarding, using established procedures Requirements Bachelor’s degree in Information Technology, Computer Science, or related field preferred 2+ years of IT and desktop support experience Experience working with Office 365 Experience supporting Windows, iOS, and Android devices Working knowledge of Active Directory Ability to troubleshoot, diagnose and repair basic hardware and software issues Ability to follow standard IT procedures, including escalation of issues when necessary Ability to work both independently and collaboratively as a team High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences Basic understanding of networking and security principles Seniority Level Entry level Employment Type Other Job Function Information Technology Industry Staffing and Recruiting
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