Job Description

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Handle customer complaints as necessary

Qualifications

•High school graduate, GED recipient, or equivalent
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Working knowledge of Microsoft Office and reservation management systems
•Well-versed in taking telephone calls and handling stressful situations
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Holiday Inn Express Kansas City Downtown

Job Tags

Work at office, Start working today, Flexible hours,

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