Job Description
WHO WE ARE:
Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.
POSITION SUMMARY:
Executive Housekeeping Manager leads all housekeeping employees, hires new employees as needed, discharges employees when necessary and takes disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise. Plans the work for the housekeeping department and distributes assignments accordingly.
MAIN DUTIES AND RESPONSIBILITIES:
Manage high volume arrival/departure days while inspecting guest rooms daily before releasing as available inventory.
The Executive Housekeeping Manager will serve as a member of the Hotels Management Team and serve as a Manager on Duty as assigned by the General Manager
Prepare staff schedule, assign associates daily tasks, ensure all 132 guest rooms are maintained, cleaned and inspected daily.
Assist department managers in implementing new plans & procedures, including team incentive programs and upgrade projects to guest rooms.
Train housekeepers on cleaning and reporting maintenance issues.
Oversee staff on a daily basis.
Check rooms and common areas, including stairways for cleanliness.
Schedule shifts and arrange for replacements in cases of absence.
Educate staff on cleanliness, tidiness and hygiene standards
Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction.
Respond to customer complaints and special requests in a timely manner.
Monitor and replenish cleaning products stock.
Process invoices and manage controllables according to budget.
Participate in large cleaning projects as required.
Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
Implement a tracking system for missing items in guest rooms to create Capital Expenditure projects and to help forecast operating supplies.
Identify and address trending cleanliness issues to give each guest the best experience possible.
Coordinate and remain in close communication with the Chief Engineer, Guest Services Manager, and Executive Management team.
Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
Coach and counsel staff to correct any inappropriate behavior or substandard performance.
Approve timecards, breaks, leaving times, etc.
Develop and implement housekeeping systems and procedures.
Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
SUPERVISORY RESPONSIBILITIES:
Assistant Manager, Inspector, Laundry Attendants, Room Attendants, House Persons.
JOB REQUIREMENTS:
Education: High School diploma or GED
Experience:
5+ years housekeeping / hotel experience
3+ years of leadership experience in housekeeping management as an executive housekeeper, housekeeping director, or other similar position.
Skills:
Ability to use industrial cleaning equipment and products.
Excellent organizational and team management skills.
Excellent time management
Excellent written and verbal communication skills
Strong attention to detail
Ability to train and develop team members
Flexibility to work various shifts, including evenings and weekends.
Customer oriented and friendly
Ability to work quickly without compromising quali ty
WORKING CONDITIONS:
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used: Radio, Computer
Physical & Mental Requirements:
Ability to stand, walk for long periods.
Able to do a lot of walking.
Ability to, bend, squat, kneel, reach, stretch, push, pull, lift, carry or otherwise move up to 25 lbs
Able to comply with policies, procedures and code of ethics.
Ability to handle heat and stress.
Work Environment:
An Executive Housekeeping Manager is required to perform the same housekeeping tasks as the individuals they supervise, so the work environment fluctuates based upon the types of services being performed as well as the facility in which the individual is working.
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