Job Description

Hi


Hope you are doing well!


I reached you regarding job opportunity if you are interested then please share me your resume at Sulabh.d@saxonglobal.com.

SKILL

YEAR OF EXPERIENCE


Incident Management

Ticketing

Call Bridge


Troubleshoot

Change Management

Problem Management

Position: Incident Manager


Location: Wilmington, DE (onsite from day one)

Job Type: Full Time

JD For Incident Manager
• 3+ years of experience as IM engineer.
• Review proposed major incident and access validity based on business impact
• Facilitate Troubleshooting bridge calls to drive issues to resolution
• Document activities and discussion around major incidents
• Communicate throughout any event to required levels of leadership
• Generate and Distribute an After-Action Report for every Major Incident
• Recommend Corrective actions to the Problem process for postmortem discussion
• Review and correct SOP's/ Documentation as requested
• Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.
• Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.
• Contractor shall assist in the problem management activities and process as needed, including but not limited to the following
• Act as scribe during regular Problem review meetings
• Recommend corrective actions based on Major Incident events
• Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.
• Flexible to work in any shift.
• Good communication skill to interact with both customer and end user over phone and through email.

Sulabh Dubey


Technical Recuiter


Saxon Global


972-430-7349


Sulabh.d@saxonglobal.com


1320 Greenway Drive, Suite #660, Irving, TX Saxon Global

Job Tags

Full time, For contractors, Flexible hours, Shift work,

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