IT Help Desk Technician - Localidad Guaynabo Job at Alivia Health, Puerto Rico

ZHVpZUhOQkVjYWduQmg3ZEtJSHFHaS9iOXc9PQ==
  • Alivia Health
  • Puerto Rico

Job Description

Job Description

Job Description

Ubicacion: Guaynabo

As an Entry Level Rol - IT Help Desk Technician , you will support Alivia Health’s Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues.

Key Responsibilities:

  • Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations.
  • Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals.
  • Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations.
  • Assist other neighboring areas with workload as needed.
  • Maintain and meet service level agreements (SLAs).

Work Schedule & Availability:

  • Standard day shift with possible weekend and holiday rotations.
  • On-call availability for weekday evenings and high-severity onsite service calls.
  • Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off.

Minimum Requirements:

  • Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.

Equal Opportunity Employer F/M/V/D

Job Tags

Shift work, Weekend work, Sunday, Day shift, Saturday, Afternoon shift, Weekday work,

Similar Jobs

Ebeacon

Web Developer / Web Design - WordPress Job at Ebeacon

 ...architecture Convert approved designs to functional, responsive, web/mobile templates and pages using WordPress CMS. Work...  ...standards Strong PHP skills Custom WordPress theme and plug-in development experience a plus Custom Field development and... 

New Mexico Staffing

Designer/Drafter 2 Job at New Mexico Staffing

 ...Designer/Drafter 2 The Engineering Services Division (ESD) at Los Alamos National Laboratory delivers innovative engineering solutions in support of the Lab's scientific and national security missions. As part of the Engineering Services Division Office (ES-DO), this... 

National Association of State Departments of Agriculture

Field Enumerator Job at National Association of State Departments of Agriculture

 ...state programs. Become part of the team that collects this data across Iowa. Work includes interviewing farmers in person or over the phone and conducting crop counts in the field. Regular training is provided Part time flexible schedule Paid hourly, starting... 

Breckenridge Grand Vacations

Engineering Technician Job at Breckenridge Grand Vacations

 ...Engineering Technician Consistently recognized as a Top National and Colorado Workplace, Breckenridge Grand Vacations builds, markets...  ...Outlook, Word, Excel) and basic office equipment such as calculator, copier, fax, phone and scanner. Ability to operate a personal computer... 

Arine

Health Outcomes Data Scientist Job at Arine

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Frequently, medications cause...