Job Description

Job Description

Job Description

Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.

The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.

Accountabilities:

• Provide technically accurate, user friendly solutions to basic end user requests

• Active Directory 

• Printer issues 

• Email issues 

• Application support 

• New user creation 

• User offboarding requests 

• Workstation/laptop builds and set-up

• Troubleshoot technical issues and provide effective solutions 

• Meet daily Utilization goals 

• Ensure high User Satisfaction

• Keep up to date with the latest technology trends and products 

• Occasionally travel onsite to perform tasks that cannot be completed remotely
• Hybrid work schedule - Mondays and Fridays are Work From Home days, while Tuesday, Wednesday and Thursday are in -office days. 

This role requires:

• A sense of humor and a positive attitude 

• Strong problem-solving skills 

• Voracious thirst for knowledge

• Ability to work in a fast-paced, high-pressure environment 

• Strong written and verbal communication 

• Experience with ticketing systems is a plus 

• CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus 

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