Job Description
Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.
The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.
Accountabilities:
Provide technically accurate, user friendly solutions to basic end user requests
Active Directory
Printer issues
Email issues
Application support
New user creation
User offboarding requests
Workstation/laptop builds and set-up
Troubleshoot technical issues and provide effective solutions
Meet daily Utilization goals
Ensure high User Satisfaction
Keep up to date with the latest technology trends and products
This role requires:
A sense of humor and a positive attitude
Strong problem-solving skills
Voracious thirst for knowledge
Ability to work in a fast-paced, high-pressure environment
Strong written and verbal communication
Experience with ticketing systems is a plus
CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus
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