Japan Customer Service Representative Job at First Hawaiian Bank, Honolulu, HI

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  • First Hawaiian Bank
  • Honolulu, HI

Job Description

First Hawaiian Bank is currently seeking a customer-focused, engaging, detail-oriented Japan Customer Service Representative to join our International Banking Department. In this role, you will be responsible to provide customer service primarily to Japanese mass market customers through a customer service platform referred to as "Japan Help Desk". Japan Help Desk provides customer service to Japanese mass-market customers.

The successful candidate will be hired for the level of the position that aligns with their experience.

Compensation

The hourly salary range for this role is $19.50-$23.50/hour; commensurate with experience.

Work Schedule

Monday-Friday 8:00am - 5:00pm (hours may vary)

The ideal candidate will have:
  • High School Diploma or GED required.
  • Bachelor's Degree preferred.
  • Professional level bilingual capability in English and Japanese in reading, writing, and speaking required.
  • 1 - 2years' experience with Japanese clients in customer service preferred.
  • Ability to read, write, and speak English and Japanese at a professional level.
  • Familiarity with Japanese business culture.
  • Familiarity with financial statements and banking products.
  • Strong written and verbal communication.
  • Ability to use judgment and discretion in problem resolution.
  • Able to handle confidential matters judiciously.
  • Possesses attention to detail with excellent follow-through.
  • PC proficiency in Microsoft Office required.
  • Must have good organizational skills.
First Hawaiian Bank

Job Tags

Hourly pay, Monday to Friday,

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