Job Description

Job Description

Job Description

Company Overview: US Sports Camps (USSC), headquartered in San Rafael, California is the licensed operator of NIKE Sports Camps. It was started in 1975 with the same mission that it defines today: To connect passionate coaches with young athletes to facilitate athletic and personal development in a positive and safe environment. By partnering with the country’s best coaches to direct our camps and by providing them with valuable operational and marketing support, USSC is the largest operator of sports camps in the world. USSC’s offerings include youth and adult camps in baseball, basketball, crew, cricket, esports, field hockey, football, golf, gymnastics, lacrosse, pickleball, rugby, running, soccer, softball, swimming, volleyball & water polo.

Job Overview: USSC is seeking an experienced Sport Operations Manager to lead operations and customer service initiatives for the Golf Division. The ideal candidate is energetic and motivated, and possesses excellent management, customer service, communication, interpersonal, and computer skills. They exude professionalism and positivity, are highly organized, detail-oriented, efficient and well-versed in the Microsoft Office Suite and Adobe applications. Proficient verbal, written, and computer skills are a must. This person will be responsible for prepping, planning, and ensuring the division provides the highest quality of operational support for Camp Directors and excellent customer service to camper families in a fast-paced environment. Success in this role requires organization, resourcefulness, incredible customer service, total follow-through, and most importantly, an understanding of what has made US Sports Camps successful for the past 47 years: a full commitment to servicing our coaches and customers with an unwavering passion for youth athletic and personal development. This is a full-time non-exempt role located at the US Sports Camps Headquarters in San Rafael, CA (remote work only at present time). The start date for this position will be September 16, 2024.

The Job:

• Onboarding, training, and managing division’s operations and customer service employees
• High level customer service
• Leading division in administrative/operational project planning and execution
• Leading division in execution of division’s digital, social and print marketing projects
• Managing division’s product ordering and shipping to camp locations
• Assisting the Division Manager in drafting and submitting director contracts and payments

Additional details:

• Seasonal Responsibilities – Be versatile and ability to transition from operational tasks to growth related tasks including streamlining director and consumer communications.
• Marketing – Camp website content and director asset oversight tracking and activation.
• All internal and external communications to staff, directors, and consumers – review, retune, upgrade. Team wide initiative.
• Surveys and safety oversite – Identify trends and communicate feedback to camp directors.
• Identify areas on where we can be more efficient. Always improving operational tasks so we can focus on long term growth.

The Ideal Candidate:

• A Communicator – Communicate within the team, directors, and consumers. Work closely with all groups.
• A Multi-Tasker – there are many projects, you need to know how to prioritize
• A Perfectionist – quality and attention to detail are at the forefront of everything we do
• A Learner – seeking knowledge from all members of the USSC team contributes to success
• A Contributor – good answers come from everywhere
• A Competitor – you play to win, and have fun
• A Heart – we are the “good guys” and always want to stay that way!

The Ideal Candidate Possesses:

• An understanding of team management, and proven success in self-management
• At least two years of management and customer service experience
• Excellent organization and problem-solving skills
• A proven ability to execute in a timely manner
• Savvy with technology and service platforms
• A demonstrated passion for athletics and social impact
• Excellent interpersonal communication and “people skills”
• Patience, stress-tolerance, ability to think quickly, and a proactive work style
• A Bachelor’s degree or higher
• Proficient verbal, written, and computer skills (including Microsoft and Adobe applications)

The Perks at US Sports Camps:

• Competitive compensation package including base salary and bonus plan
• A flexible vacation policy – “a just get it done approach”
• Leading medical and dental benefits
• 401K plus company match
• An amazing relationship with Nike and access to wholesale product

US Sports Camps provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics

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