JOB DESCRIPTION
Key Responsibilities: The automotive claims adjuster handles inbound calls from dealerships and mechanics, reviewing and deciding on warranty claims. They manage up to 40-60 calls per day. Automotive experience is essential to ensure mechanics adhere to proper procedures. Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency. Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests. Actively listen to callers’ questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience. Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.
REQUIRED SKILLS AND EXPERIENCE
Qualifications: At least 3 years of proven experience as an automotive mechanic or in a related mechanical field. Prior success in a customer service role including experience resolving complex requests and ensuring outstanding customer satisfaction Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone. High school diploma or GED required. ASE certification Automotive degree Additional Considerations: Must be willing to work Saturdays occasionally. A high-speed home internet connection and a quiet at-home workspace is required for remote and hybrid schedules. Must be able to pass background check Must have reliable transportation to and from work
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