Job Description

Job Description

Job Description

POSITION FUNCTION/OVERVIEW:

This position is responsible for assisting the counselors and therapeutic team by giving support services to patients or patients who are suffering from substance abuse or mental irregularities.

PRIMARY DUTIES/RESPONSIBILITIES:

• Promote the mission, values and vision of the organization.
• Provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance with HIPAA requirements.
• Function as a dynamic part of the team who offers continuous patient care, interaction and role modeling for individuals that have problems regarding their mental health or have substance abuse issues.
• Document relevant information regarding the patient’s behavior and activities with the EMR system. Utilize email when necessary to notify the clinical and leadership team.
• Provide a safe, supportive environment for all patients served.
• Complete intake and discharge processes. Including but not limited to: collection of UA’s, Breathalyzer, Bag/Vehicle searches, Room Searches, logging personal valuables, etc.
• Attend mandatory meetings held by the leadership team.
• Collect and log UA’s, when deemed necessary. Step down, discharges, intakes, etc.
• Keep all refrigerator logs updated as in accordance with the Florida Health Department.
• Update patient fund sheets to reflect available balances. Log and track any purchases made per patient requests.
• Complete all required trainings required by DCF/Joint Commission, as instructed by HR.
• Participate in the task of maintaining patient residences and common areas. Included but not limited to cleaning, changing linens, patient laundry, etc.
• Ensure safe storage of all patients’ valuables and hygiene products.
• Safely escort patients to clinical, medical, and scheduled activities.
• Observation of Meal Monitoring when ordered by a medical team.
• Ensure the safety of the patient, completing ordered rounds.
• Stock all foods and snacks for patients to access in kitchen areas.
• Organize safe transportation with immediate supervision for any patients discharging home or to aftercare facilities.
• Participate in crisis intervention situations, AMA/ACA Blocking, Admin DC’s, Behavioral Concerns, Etc.
• Complete incident reports when indicated, ensuring emergency contacts are appropriately notified.
• Ensure the abstinence/sobriety of all patients under treatment and immediately report any use of alcohol or drugs witnessed or suspected.
• Maintain the utmost level of professionalism with patients at all times, refraining from any personal conversations or relations.
• Maintains established Company policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards.
• Performs other duties as required.

QUALIFICATIONS REQUIRED:

• High School Diploma or GED equivalent with combination of education and work experience, required; Associates Degree, CNA or BHT Certification, preferred.
• Minimum of one (1) year experience in the behavioral healthcare industry, preferred.
• Knowledge of substance abuse/chemical dependency treatment levels of care; Substance Abuse Treatment.
• Knowledge of crisis intervention techniques.
• Ability to work flexible schedules and shifts, required.
• Relevant computer software and hardware applications proficiency – Word, Excel, PowerPoint, Outlook, Electronic Medical Records, Billing Systems and/or other scheduling applications; KIPU preferred.

SKILLS:

• Strong communication skills, both written and verbal.
• Ability to work independently, as well as part of a team.
• Manage multiple tasks; ability to work accurately, with attention to detail.
• Ability to handle highly sensitive and confidential information.
• Ability to understand and follow safety procedures.

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