ORD Passenger Service Agent Job at Swissport International AG, Chicago, IL

ZHVtVUd0TkhmSzBnQ3hEZkxJTG1IeVBhL3c9PQ==
  • Swissport International AG
  • Chicago, IL

Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  

 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. 

 

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. 

 

The expected pay rate is $19.10/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. 


Your activities 

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned 

Your profile

  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

What we offer

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation! 

Job Tags

Full time, Work experience placement, Flexible hours,

Similar Jobs

Lane Bryant

Sales Associate- Valley River Center Eugene Job at Lane Bryant

 ...About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane...  ...requires associates to: Constantly move throughout the store to assist customers, retrieve merchandise, complete floor sets, unpack... 

Memorial Healthcare System

Oncology Research Specialist II Job at Memorial Healthcare System

 ...sponsors. Communicates patient/study results on an on-going basis to research team. Screens and consents patients for clinical trials...  ...protocol related drugs and procedures. Obtains medical history, monitors patient care, assesses ongoing patient status and monitors... 

E-COMM(Y)

Coal Mine Manager Job at E-COMM(Y)

 ...to long-term development planning and production management of mines, organizing and coordinating the execution of production plans in...  ...and technical support; 6. Organize and coordinate the optimization of production monitoring data management and system development.

Fisher Investments

Sales Account Executive - Entry Level Job at Fisher Investments

 ...Job Description Overview: Imagine walking into a sales environment surrounded by motivated, thoughtful, and passionate individuals committed to improving our clients' financial futures. As an Account Executive, you pick up the phone and engage with high-net-worth... 

WOLFE EXPRESS LLC

Box Truck Driver Job at WOLFE EXPRESS LLC

 ...Job Description Job Description DRIVER NEEDED IMMEDIATELY WITH THE FOLLOWING QUALIFICATIONS!- MUST BE ABLE TO PASS DOT PHYSICAL...  ...DRUG TEST - MUST HAVE OVER 2 YEARS EXPERIENCE DRIVING A STRAIGHT TRUCK - MUST BE ABLE TO PASS BACKGROUND CHECK - NO FELONIES -...