Job Description
Overview:
PHYSICAL SECURITY SPECIALIST SENIOR
WHAT IS THE OPPORTUNITY?
Responsible for operating within the First Line of Defense for the security of City National Bank and maintaining applicable physical security systems controls. Team serves as the 24/7 emergency contact, escalating and documenting events and issues that may affect or compromise the Bank and its operations.Responsible for monitoring, investigating, analyzing, and administrating the physical security systems (i.e., alarm automation system, access control, video surveillance, etc.) in addition to coordinating services and maintenance of the Bank's physical security systems. Responsible for analyzing, reporting and documenting physical security and physical security systems activities and issues that may impact or compromise the security of the Bank and its operations. Lead and maintain proactive and visible presence, addressing security concerns, and supporting the safety of Bank colleagues and non-colleagues. Provides high visibility presence, responds to incidents, partners with the Security Operation Center (SOC), provides colleague escorts, support executive protection and event security coverage.
WHAT WILL YOU DO?
- Serves as a physical security Subject Matter Expert (SME) and the 24/7 emergency contact for the Bank.
- Serves as the point of contact for physical security systems, emergency issues, and security issues for the Bank.
- Supports lead and management of the day-to-day operations.
- Serves as the primary delegate for the Supervisor including reviewing and approving timecards/requests, case management approvals (i.e., incident reports, terminations, daily activity reports), monthly access review certifications, incident response escalation contact, ServiceNow requests approvals and assignments, coordination and scheduling equipment testing with vendors, etc.
- Provides quality customer service to all CNB lines of business by answering and responding to high volume calls and emails regarding physical security systems, alarm monitoring and access control related issues, inquiries, processing of requests, and security events.
- Monitor, investigates, analyzes, and administrates the physical security systems (i.e., alarm automation system, access control, video surveillance, etc.) coordinating services and maintenance of the Bank’s physical security systems.
- Responds to alarms, alerts, systems issues, and incident/emergency situations for the Bank and determines proper escalation and/or action. Provides support to the business lines and security vendors on handling issues, troubleshooting and incidents.
- Coordinates and conducts preventative maintenance and testing of the Bank’s physical security systems (i.e., alarm automation system and video surveillance) by partnering security vendors and colleagues. Documents preventative maintenance and testing in proper forms and reports risks and issues identified.
- Process and oversee the review and processing of high volume of physical access requests in ServiceNow (i.e., Physical access provisioning, deprovisioning, printing of ID Badges, Leave of Absence access requests, and incident tickets, etc.).
- Manages and administrates physical access to Bank facilities, including maintaining supplies (i.e., cards, badge printer ink, lanyards, and badge holders, etc.) and the distribution of ID badges.
- Maintains required documentation (i.e., Alarm disposition, Daily Activity Reports, incident reports, incident tickets, service work orders, etc.).
- Maintains Situational Awareness monitoring and reporting of internal events, external events or emergency incidents that potentially impact Bank operations by monitoring news and open sources.
- Enforce and comply with Corporate Security and Bank policies, standards, and procedures.
- Assist Physical Security Leads and Lead Executive Protection in training sessions and provide guidance to new colleagues and contract security professionals.
- Assist with the operational support for new projects by conducting User Acceptance Testing (UAT), key distribution, physical security coverage, modifications and programming of physical security systems. In addition to supporting and monitoring Non-Public Personal Information (NPPI) transports.
- Ensures Incident Response Escalations Procedures are followed in the event of a security incident.
- Assist Physical Security Leads and Lead Executive Protection the Disaster Recovery (DR) Testing for Corporate Security to ensure systems are operational and monitored, including reporting of issues.
- In compliance with the Gramm-Leach-Bliley Act (GLBA), manages colleague and non-colleague termination of physical access and the reporting of physical access review reports and attestations for identified high-risk areas.
- Assist with developing and reviewing physical security procedures and job aids.
- Coordinates high-visibility patrols of CNB property and parking facilities.
- Coordinates immediate in-person incident response to emergencies and events.
- Coordinate security escorts and event coverage as directed.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*
- Bachelor's Degree or equivalent
- Minimum 4 years of physical security industry and/or financial services industry required.
- Minimum 4 years of customer service preferred.
- Minimum 4 years experience with managing physical security systems (i.e., alarm automation system, access control, video surveillance, etc.) highly preferred.
- Security Guard license from the state of California required.
- Valid California Driver’s License required.
Additional Qualifications
- Excellent written and communication skills, ability to interact, convey information and provide clear guidance to all levels of staff, law enforcement and vendors.
- Experience in handling a high volume of calls.
- Experience with Microsoft Office Suite including Word, Excel, and PowerPoint.
- Knowledge of physical security systems (i.e., alarm systems, access control, video surveillance), practices and processes.
- Ability to analyze alarms, alerts and events at a more detailed and higher level.
- Must be self-motivated and self-managed to perform the required duties working in a team and with little to no supervision.
- Demonstrate leadership skills in the oversight of colleagues and contract security professionals.
- Ability to follow procedures to accomplish assigned tasks.
- Skilled in decision making; ability to analyze alarms, alerts and events responding, escalating and documenting.
- Ability to multi-task and prioritize work effectively.
- Flexibility and ability to work all shifts (24/7 operations) if required, willingness to assist the team with overtime as needed.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks .
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Job Tags
Hourly pay, Full time, Contract work, Immediate start, All shifts,