Job Description

Are you looking for a high energy, strategic, and fast-paced position as a Product Operations Manager? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program - a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • 20%+ annual employee promotion and transfer rate
  • Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Product Operations Manager is the executional backbone of the product development lifecycle. This role ensures that internal systems, processes, and coordination across teams run efficiently, enabling product managers and UX professionals to deliver high-impact solutions. With a focus on feedback systems, impact tracking, discovery coordination, and release readiness, this role is critical to maintaining operational clarity and discipline.

WHAT YOU'LL BE DOING:

Feedback and Impact Measurement System Ownership

* Own the systems and processes used by PMs to evaluate and manage customer feedback

* Ensure the feedback river is scalable, structured, and accessible and that AI is being leveraged effectively

* Monitor process health for feedback routing and analysis, but not responsible for analysis itself

* Support PMs in setting up dashboards and mechanisms to measure impact (tracking) product adoption, retention, and satisfaction

* Perform high-level analysis (e.g., % of releases meeting adoption goals)

Release Coordination

* Coordinate with Client Care Operations to prepare knowledge base updates and customer communications

* Partner with Enablement to ensure internal readiness for new product releases

* Communicate product readiness and timing to Marketing and cross-functional teams

* Own the Release Readiness checklist and process to ensure cross-team alignment

Discovery Coordination

* Connect PMs and UX with customers or prospects for interviews and discovery

* Coordinate logistics for design sprints and research initiatives, including incentive management

* Create and manage research projects in discovery tools (e.g., Strella, Userlytics)

* Suggest process improvements and reinforce discovery best practices and support AI tooling improvements

Financial Tracking & Reporting

* Track CapEx and research hour budgets for PM and UX teams

* Monitor time logged and surface trends or anomalies

* Support Product and UX leaders in identifying financial risks and opportunities

Process Improvement

* Analyze current product development processes and identify operational inefficiencies, including new opportunities to leverage AI

* Recommend and implement improvements to increase speed, quality, and visibility

YOU'VE GOT WHAT IT TAKES IF YOU HAVE/ARE:

* Experience with modern product management processes & agile software development methodologies

* Demonstrates robust operational expertise, a strategic approach to systemic improvement, and a proven ability to harness AI technologies for informed decision-making.

* Ability to execute and deliver complex projects involving multiple stakeholders

* Strong analytical and problem-solving skills

* Exceptional organizational skills and attention to detail

* Proficiency in project management tools and data analysis software

* 5-7 years experience in product operations, product management, or operations working closely with product and engineering teams

* Bachelor's degree in computer science, computer engineering, or a related field

IT WOULD BE IDEAL IF YOU HAVE:

* 3+ years experience directly in product operations

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.

Company: Relias LLC | Job ID: 284825

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