Job Description

The Offer

• Opportunity within a company with a solid track record of performance
• Leadership Role
• Attractive Salary & Benefits

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

The Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Consulting industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Phone Etiquette, Quality and Active Listening
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong mentor and coach who can build high performing teams
• You are a strong team player who can manage multiple stakeholders.
• Work from home answering the phone
• Part-time available
• Great for students or homemakers

The Employer

Our client provides customer-centric high-touch, high-value operational support for fast-moving technology companies.

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