Job Description

Salary: $120,000 Other Forms of Compensation: Bonus Eligible At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job Summary Working as a Director of Operations for Chartwells Higher Education will allow you the opportunity to work with GREAT people like yourself! The purpose of this job is to manage the food service operation, maintaining established costs and quality standards so as to ensure superior service and maximize profits. This is an exciting chance to lead 13 retail locations across 5 buildings on campus. We are looking for motivated leaders that are passionate about food service and developing a strong culture of partnership. Key Responsibilities: Leadership of multiple operations in the campus dining setting with total managed volume more than $15 million. Develops, recommends, and implements policies and procedures of the region. Supports the development and implementation of clinical and resident service programs that meet client and regulatory standards. Participates in the sales process for the acquisition of new business. Monitors financial reports of the accounts to ensure budgetary compliance. Develops and motivates an effective management team. Visits units regularly to inspect unit operations to ensure contract compliance. Interfaces with existing clients to maintain client satisfaction and account retention. Resolves client, resident, and associate related complaints. Conducts appropriate annual and semi-annual performance evaluations. Completes all daily, weekly, and monthly reports as outlined in the corporate policy. Projects a high level of customer service at all times. Trains, motivates, and develops management personnel. Preferred Qualifications: Bachelor’s degree in Business or equivalent related experience. Proven ability to manage a team. Minimum of 5 years’ experience in multi-unit foodservice management. Strong track record of driving customer satisfaction. Proven ability to work effectively in a fast-paced and P&L driven environment. Proven ability to mentor and develop team members. Excellent written and verbal communication skills. Strong organizational, problem-solving, and analytical skills. Ability to work independently and as a member of various teams and committees. Proven ability to handle multiple projects and meet deadlines. Strong interpersonal and presentation skills. Ability to prepare reports and business correspondence. Ability to deal effectively with a diversity of individuals at all organizational levels. Good judgment with the ability to make timely and sound decisions. Creative, flexible, and innovative team player. Commitment to excellence and high standards. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Apply to Chartwells Higher Education today! Chartwells Higher Education is a member of Compass Group USA Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Chartwells Higher Ed maintains a drug-free workplace. Associates at Chartwells Higher Ed are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. Req ID: 1401755 Chartwells Higher Education

KRISTINA MCCARTHY

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