Who are we hiring?
Execute the incident and problem management processes and procedures to minimize operational impact associated with IT incidents and facilitate root cause identification and resolution across the organization and its subsidiary businesses. Improve the company's incident and problem management processes. Lead and develop subordinate Incident Problem Managers.
What will you do?
What do you need to succeed?
Previous leadership/personnel management experience is required.
Minimum Bachelor's Degree in a technology-related field or equivalent experience.
Proficiency in Incident, Problem, and/or Change Management principles, particularly ITIL.
ITIL certification required.
Minimum 5 years of relevant experience in an ITIL environment.
Experience in application development, software quality assurance, network troubleshooting, and configuration management beneficial.
Familiarity with relevant tools and systems supporting Incident Management. Experience with PagerDuty or ServiceNow beneficial.
Strong communication, planning, coordination, organization, collaboration, and leadership skills.
Ability to enforce compliance with standards and regulations while maintaining respectful communication.
Ability to build strong working relationships and influence in a matrix environment.
Availability for on-call duty in a 24x7 environment and occasional travel (
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