Job Description
Position Description We’re hiring a Sr. Client IT Support Technician, specific to FACCSM Support to join our team at Scott Air Force Base. This position is supporting the members of the Armed Forces, ensuring the warfighting capabilities of our US Military. In this role, you will provide technical support for hardware, systems, sub-systems and/or applications for customers as a Functional Area Communications and Computer Systems Manager (FACCSM). You will develop strategies to foster teamwork, promote excellence, and exude integrity as a leader on our team. Position Responsibilities: Provide remote and/or desk side support to client users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing and utilizing servers and peripherals
Field questions about installation, operation, configuration, customization, and usage of assigned products and will apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Organize and catalog printers, including assisting with life cycle replacements
Troubleshoot, support, and navigate centralized printer controller
Train end users in use of equipment and software
Maintain and utilize telecommunications protocols
Install new hardware and maintain existing hardware
Apply Government approved operating system updates and/or patches
Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals
Respond to Classified Message Incidents (CMI) and take appropriate action to remediate issues
Respond to incidents with the Incident Priority and Escalation Matrix
Document maintenance actions in the ITSM system
Requirements
Experience: 10+ years of comparable technical support experience
Proven experience in communicating with executive staff within a Department of Defense setting
Security Qualifications: Position is only open to US Citizens
Active Department of Defense Secret Security Clearance
Certifications and Education: Must have a DoD 8570 Level II Certification such as CompTIA Security +
HDI Customer Service Representative - or willing to obtain within 60 days of starting
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Salary Description
$27-30/hr
Job Tags
Remote work,
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