Job Description
Support Center - Irving
The Staff Product Designer is responsible for creating user-centered experiences to support Michael's digital touchpoints for our makers and our store team members (including websites, apps, and in-store experiences/solutions like self-checkout and point of sale). Through an advanced understanding of user-centered design principles and digital best practices, this role will effectively communicate solutions to both technical and non-technical audiences. Communication tactics may include but are not limited to: wireframes, user flows, competitive benchmarking, and user research. This role will work closely with cross-functional teams to advocate for the needs of the our end-users and the Design Team.
Major Activities Design Creation - Drive and execute multiple projects plans within a specific touchpoint
- Collaborate with business owners of various systems/applications to balance priorities between feature creation and the user experience enhancements
- Analyze business strategy, customer needs, and competitive learning to identify opportunities for continuous improvement
- Provide a holistic perspective of the project planning process
- Review and provide feedback on projects based on industry best practices in digital, e-comm and design
- Use iterative and collaborative design techniques to transform new concepts to products by storyboards/ sketches/wireframes/ Prototypes
Contribute to Design Team standards and processes - Expertise in leveraging Design Team standards and processes
- Identify areas of opportunity and lead work to enhance standards and processes
Collaboration and leadership - Collaborate and lead others within Design Team and across partner teams
- Lead and participate in design reviews by sharing work and mentoring others
- Lead and provide mentorship to Designers, including assigning and reviewing work
- Determine the creation of project timelines and plans, and coordinate resources to accomplish them
- Collaborate with, present to, and mentor peers and partners
- Collaborate with Tech leadership
- Present to peers, partners, and Tech leadership
Other duties as assigned Minimum Education - Bachelor's Degree or equivalent experience
Minimum Special Certifications or Technical Skills - Advanced experience in current design tools, i.e., Figma, Miro, Adobe Creative Suite) and advanced experience in collaboration tools i.e. JIRA, Confluence
Minimum Type of Experience the Job Requires - 6-7 years of design experience
- Digital portfolio demonstrating strong understanding of design including design systems, style guides, and end-to-end project execution
- Strong communication and interpersonal skills
Preferred Education - MFA (Fine Arts) or MSA (Design)
Preferred Special Certifications or Technical Skills - Certification from Nielson-Norman Interactive Design International, or other accredited program
- 4 years of experience working in Agile/Scrum development process
- Experience with collaboration tolls i.e., JIRA, Confluence
Preferred Type of Experience the Job Requires - Experience conducting user research using various methodologies
- Basic Knowledge of HTML, CSS, and/or JavaScript
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc,
our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas,
Michaels is the best place for all things creative. For more information, please visit
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all c ustomers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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Job Tags
Full time, Part time, Local area,