Job Description
Job Description - Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Analyze and resolve complex problems associated with server hardware, applications and software integration
Required Skills - Strong Linux background, able to lead a team if needed at any time
- Linux Troubleshooting skills (tailing log files, restarting services)
- Fiercely independent, self-starter, good at taking tasks and running them to ground until hitting actual roadblocks
- Comfortable navigating in a terminal, running Linux commands
- Comfortable SSHing to servers, port forwarding/ssh tunneling
- Experience in supporting systems over high latency, low bandwidth, airgapped environments
- Basic experience with Kubernetes
- Experience with network devices (firewalls, routers, switches)
Desired Skills - Basic experience using/troubleshooting ansible playbooks/roles
- Basic understanding of system provisioning technologies
- Basic Scripting experience (not language specific)
- Basic experience administering/supporting Virtual Machine (VM) environments
- Basic experience working with Linux central authentication technologies
- Ansible, Docker
Education and Experience - Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelor’s degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Pay & Benefit Highlights Compensation
- Above market fixed salary or hourly pay.
- Up to $10,000 bonus for each referral.
- Additional bonuses for exceptional performance, assisting with business development and company growth.
Health - 100% paid premiums for health insurance. Choose from over 80 gold-level medical plans from Aetna, CareFirst, Kaiser and UnitedHealthcare. Choose from PPO, EPO, POS, HMO, and HSA-compatible.
- HSA and FSA options.
- 100% paid premiums for dental insurance.
- 100% paid premiums for vision insurance.
Income Protection - 100% paid premiums for short-term disability.
- 100% paid premiums for long-term disability.
- 100% paid premiums for accidental death & dismemberment.
- 100% paid premiums for life insurance with a $200,000 max benefit.
Retirement - 8% company contribution to 401k with immediate vesting.
- 401k pre-tax and Roth options.
Leave - Up to 20 days of flexible paid time off (PTO).
- 11 days of paid floating holidays.
Work-Life Balance - Flexible work schedules including flex time and compressed work period.
- Remote work including partial or fully remote (contract and project-dependent).
View our detailed
Equal Opportunity Employer Base-2 Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Tags
Hourly pay, Holiday work, Contract work, Temporary work, Immediate start, Remote job, Flexible hours,