Job Description

Overview

T Mobile Authorized Retailer Store Manager

Be among the first applicants and join Luna Wireless, one of the largest Authorized T-Mobile Retailers in the US. This role offers unlimited potential with Commission-based earnings, a fast-paced environment, and opportunities for advancement. Bilingual Spanish speakers are preferred but not required.

Note: This posting does not remove the original language. All information below is retained and structured for clarity.

Job Overview

As a Retail Store Manager, youre ready to lead by example, go All IN, and rally & empower your team to excel in connecting customers to their world. Responsible for all operations of a T-Mobile retail store, including hiring, scheduling, training, marketing, assets prevention, and team leadership. Primary point of contact for store employees.

Responsibilities

• Complete observations of store employees interactions with customers and use feedback for development, training, and coaching; ensure trainings are completed on time.
• Assist with customer-related issues to positively impact the customer experience with the T-Mobile brand and expectations.
• Own store success and address store employees needs, leadership, staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
• Support operational excellence by observing store functions, monitoring sales and inventory, managing sales tracking, and implementing new programs and initiatives.
• Maintain a neat, clean, organized store environment.
• Hire store employees passionate about building long-lasting customer relationships and the T-Mobile brand.
• Support team through development, training, mentoring, and driving behaviors that lead to customer loyalty and employee success.
• Lead by example with up-to-date knowledge of products, services, training, and leadership practices; be an expert resource for the team.
• Support team initiatives and create an inclusive environment.
• Responsible for overall productivity, drive operational efficiencies, protect assets, and deliver financial results by managing KPIs and store expenses.
• Provide personalized performance management and recognition to celebrate achievements.
• Ensure employees meet or exceed defined monthly success measures and sales goals.
• Meet or exceed store sales goals.

The experience youll bring

• 2 years wireless retail experience, high volume preferred
• Bachelors degree, preferred

Knowledge, Skills and Abilities

• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)

Requirements

• 2-4 years Management experience in retail sales (Required)
• 2-4 years Sales & sales management experience (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Whats in it for you

• Competitive base pay, plus commission
• Benefits for part-time and full-time associates
• Medical, dental and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career

Company & Culture

Luna Wireless doesnt have a corporate ladder its a jungle gym of possibilities. We emphasize growth driven by a shared drive to aim high. We are committed to building a diverse, inclusive, and authentic workplace. If youre excited about this role but your past experience doesnt align perfectly with every qualification, youre encouraged to apply anyway.

At Luna Wireless, A T-Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.

Senioriy level

• Entry level

Employment type

• Part-time

Job function

• Sales and Business Development
• Industries
• Wireless Services

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