Job Description

Job Description

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HAS)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And more!

What you will do:  

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions 
• Contact customer representative and ascertain equipment/systems problems 
• Diagnose problems and perform service and repairs on electronic fire alarm systems, intrusion BA, CCTV, access control, and other related building system products at customer sites 

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment 
• Service and troubleshoot many different system applications
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals 
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction 
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers 

• Obtain customer signature upon completed service call assignment 
• Participate in a scheduled On-call rotation 
• Help to train or mentor others on the service team 
• Perform other duties as assigned 

What we look for:  

Required  

• High School Diploma or equivalent 
• Retain any licenses that are required by National, State and Local codes. 
• Possess a valid driver’s license and driving record that meets company requirements. 
• 8+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, and intrusion BA, and CCTV. 

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. 
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. 
• Ability to follow verbal and written instructions. 
• Able and willing of performing physical labor to include carrying and moving equipment and tools up to 75 lbs. 

• Able and willing to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 
• Able and willing to work flexible hours including weekends to meet customer requirements. 
• Able and willing to travel overnight if/when required. 
• Demonstrate a high level of customer service. 
• Experience/knowledge maintaining truck inventory to ensure timely response to customer needs. 

• Ability to adhere to, implement, and follow safety guidelines and procedures at all times. 
• Strong organizational skills, positive attitude, and an ability to learn quickly. 
• Able to pass a pre-employment background and drug test. 

Preferred  

• NICET Level IV certification 

HIRING HOURLY RANGE: $27.40 - $35.57 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) 

This position includes a competitive benefits package. 

For details, please visit the About Us tab on the Johnson Controls Careers site at -us 

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