Job Description

Job Description

Job Description

North County Ford  is looking for a full time  Vehicle Appraiser  to join our team. In this role, the Vehicle Appraiser is responsible for purchasing used vehicles for the dealership.

What are the day-to-day responsibilities?

• Hold appointments with customers interested in selling their vehicles
• Follow up and reach out to customer leads - place calls, send emails, and text daily
• Answer all incoming communications - calls, texts, and emails
• Schedule appointments for purchase opportunities
• Conduct thorough appraisals of customer vehicles
• Promptly respond to customer inquiries in writing and in live conversations (via phone and in person)
• Negotiate price and offering to customer
• Maintain up-to-date knowledge on vehicle statistics and market trends
• Navigate software systems for leads and reporting - eLeads, CDK, Outlook, Excel, Kelly Blue Book website (KBB), etc.
• Complete appropriate DMV paperwork for vehicle purchases
• Accurately update software systems with all required information, including but not limited to complete history of all customer contact

What are the requirements for this job?

• Sales skills - ability to leverage specialized car knowledge and quickly develop positive rapport to influence customer decisions
• Excellent communication skill sin person, on the phone, and in writing
• Ability to interact with customers with efficiency and courtesy
• Ability to listen and answer customer questions on the phone phone, in writing, and in person
• Ability to communicate well orally and in writing with customers
• Strong attention to detail and ability to handle multiple tasks simultaneously
• Fluency in additional languages a plus
• Previous sales, call center, or automotive industry experience a plus

North County Ford offers a full comprehensive benefit package including Medical and Dental Insurance, Life Insurance, a 401k plan, Flexible Spending Accounts, and advancement opportunities and much more!

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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