Customer Success Manager (San Francisco) Job at FurtherAI, San Francisco, CA

ZHVHZUZOVkdkNmtnQ2hQY0xZZm5IU1hi
  • FurtherAI
  • San Francisco, CA

Job Description

Join to apply for the Customer Success Manager role at FurtherAI

Join to apply for the Customer Success Manager role at FurtherAI

FurtherAI

AI Workforce for the Insurance Industry

Customer Success Manager

$80K - $140K / 0.05% - 0.15%

Location

San Francisco, CA, US / Remote (US)

Job Type

Full-time

Experience

3+ years

Visa

Will sponsor

Connect directly with founders of the best YC-funded startups.

Apply to role

Sashank Gondala

CTO/Co-founder

About The Role

About the Role

Were hiring our first Customer Success Manager at FurtherAI. As our Customer Success Manager, youll onboard and support customers, help them succeed with our AI Teammates, and grow accounts over time. Youll work closely with founders and engineers to turn feedback into product improvements and build scalable processes from the ground up.

Why Join FurtherAI?

  • High Impact: Be the voice of the customer across product and GTM teams.
  • Real Ownership: Build playbooks, improve onboarding, and lead retention strategy.
  • Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows.
  • Early Team: Join a tight-knit, high-performing group shaping how work gets done in insurance.

Responsibilities

  • Own customer onboarding, training, and early success milestones.
  • Manage a portfolio of accounts, driving satisfaction, retention, and upsell opportunities.
  • Run QBRs and regular check-ins to surface needs and preempt churn risks.
  • Translate customer feedback into product and model improvements.
  • Collaborate with engineering and founders to escalate and resolve technical issues.
  • Create and iterate on internal CS processes, playbooks, and reporting systems.
  • Contribute to documentation, FAQs, and knowledge base to support scale.

You Might Be a Fit If You

  • Have 4+ years in Customer Success or Account Management, ideally in B2B SaaS with $50 - 100K ACV customers.
  • Have led customer onboarding and expansion efforts, and are comfortable owning renewal/upsell targets.
  • Are process-driven, customer-obsessed, and execute with discipline.
  • Thrive in ambiguity and love building things from scratch.
  • Have experience working closely with product or technical teams.
  • (Bonus) Have worked in regulated industries like insurance, finance, or healthcare.

About FurtherAI

At FurtherAI, we are building a workforce of AI Teammates to automate insurance workflows. These AI Teammates can practically automate any insurance workflow involving processing unstructured documents, data entry into internal systems or web portals, or even making phone calls.

Our core mission is to answer a critical question: Can AI be made as reliable, adaptive, and continuously learning as a new human employee?

We have raised a $5MM seed round from top-tier investors, including Y Combinator, South Park Commons, Nexus VP and Converge VC. Our founding team features a second time founder and a language modeling scientist from Apple, who have known each other for over 12 years.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other
  • Industries

    Software Development

Referrals increase your chances of interviewing at FurtherAI by 2x

Get notified about new Customer Success Manager jobs in San Francisco, CA .

Manager, Customer and Employee Experience

San Francisco, CA $114,900.00-$152,200.00 4 days ago

San Francisco, CA $139,200.00-$174,000.00 7 hours ago

Director, Customer Experience Operations

Customer Success Manager II, Global Strategic

San Francisco, CA $111,200.00-$123,600.00 2 days ago

San Francisco, CA $145,000.00-$170,000.00 6 days ago

Enterprise Customer Success Manager, AMER

San Francisco, CA $90,000.00-$120,000.00 3 days ago

Customer Experience Analyst Lead (Customer Support)

Customer Experience (CX) Enablement Director

San Mateo, CA $130,000.00-$175,000.00 5 days ago

San Francisco, CA $135,200.00-$234,100.00 2 weeks ago

Senior Customer Success Manager, Uber Transit

San Francisco, CA $99,000.00-$122,000.00 2 weeks ago

San Francisco, CA $140,000.00-$160,000.00 3 days ago

San Francisco, CA $110,000.00-$150,000.00 2 months ago

San Francisco, CA $90,000.00-$110,000.00 4 days ago

San Francisco, CA $105,000.00-$125,000.00 4 days ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Tags

Full time, Remote work,

Similar Jobs

First Command Financial Services, Inc.

Insurance & Annuities Product Director Job at First Command Financial Services, Inc.

 ...economics or another related field required MBA or Masters Degree preferred Work...  ...to develop strong relationships across all levels of First Command and with business partner...  ...investments for growth. Seniority level Entry level Employment type Fulltime... 

Six Flags Great Escape Lodge

Server Job at Six Flags Great Escape Lodge

 ...orders, serving food and beverages, and processing payments. Create a welcoming and enjoyable...  ...guidelines. Work effectively as part of a team. How You Will Do It Greet...  ...professional appearance and demeanor at all times. Communicate effectively with guests and... 

International Society of Arboriculture

Urban Forestry Inspector Job at International Society of Arboriculture

 ...Urban Forestry Inspector Location: City of Richmond Hill Salary: $105,865-$122,961 Urban Forestry Inspector For full job posting detials visit: Posting Id 3120 Department Community Services Division Public Works Operations Section... 

PrideStaff

CSR - ACCT Manager Job at PrideStaff

 ...ACCOUNT MANAGER needed in Northport area!!! Pay rate = $18.00 RESPONSIBILITIES TO INCLUDE, BUT NOT LIMITED TO : Communicate and coordinate with customers, suppliers, vendors salespeople, and other departments within the company with the goal of answering questions... 

AlliedTravelCareers

Travel CT Tech - $2,560 to $2,760 per week in Willits, CA Job at AlliedTravelCareers

AlliedTravelCareers is working with Jackson HealthPros to find a qualified CT Tech in Willits, California, 95490! Pay Information $2,560 to $2,760 per week About The Position Setting: Hospital Become a vital part of Jackson HealthPros team as an experienced...