Job Description

Responsible for dispatching trucks for on-time departure. Monitors drivers and shares info with effected customers to notify them of potential late deliveries or problems.

Job Responsibilities

• Processes customer invoices and assembles delivery paperwork.
• Monitors shipping and route progress in SCI and PeopleNet Link and verifies on-time arrivals.
• Breaks down driver packets and processes customer invoices.
• Collaborates with Customer for late truck notifications. May engage Customers Care for service escalations.
• Sorts, separates, and files invoices, route packets, and driver inspections.
• Completes data entry of equipment information, driver start/end times, and actual delivery times.
• Handles all incoming calls and emails.
• Re-dispatch drivers as needed for coverage and to support on-time deliveries.
• Dispatch repair services for equipment break downs and handle accident reporting procedures.
• Maintains a clean and safe working environment.
• Reports violations of company policy to supervisor.
• Performs other relevant job duties as required.

Job requirements

Experience

Transportation/Dispatch experience preferred but not required.

Knowledge/ Skills/ Abilities

• Understanding of Safety guidelines
• Must have the ability to react to fast-paced, stressful situations in a calm, professional and efficient manner
• Ability to prioritize and work independently with good organizational and time management skills
• Must have good communication skills including the ability to effectively communicate with all levels of employees
• Astute, close attention to detail
• Proficient in Microsoft Office Applications
• Familiar with delivery routes and DOT rules and regulations
• Understanding of procedures in other areas of the warehouse for a more global understanding of all processes

Job Tags

Work at office,

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