Job Description

Position: Mechanical Claims Adjuster

Location: Earth City, MO

Pay Range: $25/hr -$30/hr

Responsibilities:

• Apply deep knowledge of vehicle mechanics to accurately evaluate, investigate, and resolve mechanical claims in a timely and efficient manner.
• Serve as a primary point of contact for vehicle service contract holders, repair facilities, and internal partners through professional telephone and email communication.
• Deliver a high level of customer care by actively listening to client questions and concerns, responding with empathy, clarity, and confidence to ensure a positive experience.
• Consistently follow established department procedures and leverage company-specific systems to maintain precise and thorough electronic claim documentation.
• Partner closely with leadership and fellow claims analysts to uphold the organization’s standards of integrity, fairness, and excellence in every client interaction.

Requirements:

• 3+ years of hands-on experience in automotive mechanics or a related mechanical field
• Strong understanding of vehicle repair processes with the ability to explain technical details clearly to all audiences
• Clear, professional verbal communication skills with a customer-first approach
• Proven success in customer service, including resolving complex issues and delivering high satisfaction
• Comfortable using Microsoft Office and claims-processing systems while navigating multiple tools during live calls
• Detail-oriented, self-motivated, and effective in a fast-paced environment
• High school diploma or GED required
• ASE certification preferred

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