Job Description

Job Summary

Family Gateway's Residential Emergency Shelter Crisis Case Manager is responsible for diverting families with children experiencing homelessness from emergency shelter and empowering those who are not able to be diverted with tools to transition from homeless to housed as quickly as possible.

This position will serve families that are enrolled in the following programs: Family Gateway Overflow and Family Gateway Emergency Shelter. This position reports to the Emergency Shelter Director. This is a residential position, employee will live onsite.

Job Duties & Responsibilities

• Conduct prescreening & assessments with families with children that are experiencing homelessness;
• Interact with families who are experiencing instability, confusion and loss with a trauma informed care model;
• Engage with families with children who have no place to stay for the night and:
• Provide solution-focused action plans to crisis situations
• Contact family members, friends, clergy, landlords, hotels & others who may able to provide immediate assistance for children and their families who are in need of shelter for the night;
• Gather documents that will assist expedite housing options in the community;
• Refer & provide assistance to families to go to shelters in the community with availability;
• Make arrangements for families to have access to showers, laundry & meals;
• Prepare room accommodations for the night;
• Enroll family in HMIS and internal agency Guest's List.
• Provide children and their families with daily action items that will:
• Assist in minimizing time in an emergency shelter setting;
• Support youth stability by way of school/daycare enrollment;
• Empower families to gain community support & networks that will increase chances for long term stability;
• Foster relationships with agencies that will provide ongoing supportive service after a homeless experience/episode.
• Complete internal and external processes (CAS Enrollments) that will assist in identifying appropriate interventions and housing opportunities for families;
• Document any and all encounters and interactions with each member of the family dynamic.
• Create and organize files for families, uploading all documents into homeless management information systems.
• Deescalate and provide forward thinking mediation during times of conflict amongst families/adults/youth;
• Attend meetings and trainings that will promote agency and personal growth;
• Other duties as assigned;

Education, Experience and Requirements

• Candidate should have an Bachelor's degree with at least 2 years in a shelter/residential environment; Professional experience may substitute for education.
• Candidate should be passionate in serving others, especially vulnerable populations and those who have experienced/are experiencing trauma.
• Candidate must be able to work under a great amount of pressure and accomplish multiple tasks in a short amount of time.
• Candidate MUST be highly organized.
• Candidate MUST have intermediate to advanced typing and Microsoft Suite skills
• Candidate MUST be willing to live/work onsite (all residential bills paid) must be avilable to assist overnight security when/if there are client/building emergencies.

Job Type: Full-time

Pay: $30, $40,000.00 per year

Benefits:

• 401(k)
• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending]]>

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