Tier 1 - IT Service Desk Representative with Security Clearance Job at ProvatoHR, Inc., Washington DC

ZGV5U0h0bEVjSzhuQmhQZEtZWHRIaWZTL2c9PQ==
  • ProvatoHR, Inc.
  • Washington DC

Job Description

Summary:
The Tier 1 IT Service Desk Representative provides frontline support for end-users by diagnosing and resolving basic technical issues. Responsibilities include managing incident tickets, resolving user issues related to software, hardware, and connectivity, and escalating when necessary. Qualifications: Associate’s or Bachelor’s degree in IT or related field Required Certifications: CompTIA A+ or Network+ Microsoft 365 Certified: Modern Desktop Administrator Associate ITIL Foundation Certification Technical Proficiencies: Basic configuration and troubleshooting of: COTS software and hardware (PCs, Macs, printers, mobile devices) Windows, macOS, iOS, Android platforms TCP/IP tools and network protocol commands Active Directory (AD) user/account administration Microsoft Office 365 (ProPlus, SharePoint, Exchange Online) Remote access support (Cisco AnyConnect, VPN, RSA SecurID) Mobile Device Management (Intune, Workspace ONE, JAMF, Apple Business Manager) Incident, change, and knowledge management systems (BMC Helix/Remedy) Experience: Minimum 1 year supporting macOS and remote access tools Minimum 3 years in an IT call center or help desk environment Minimum 3 years AD administration experience Minimum 3 years supporting Microsoft Windows 10 and Office 365 Minimum 3 years supporting iOS/Android mobile platforms Minimum 5 years using enterprise ITSM tools like BMC Helix or Remedy Additional Requirements: Strong communication and customer service skills are essential, as the Tier 1 IT Service Desk Representative serves as the first point of contact for technical support. The ability to prioritize tasks, follow documented procedures, and work both independently and collaboratively in a fast-paced environment is critical. May be subject to background checks or other security clearances

Job Tags

Work at office, Remote work,

Similar Jobs

Barker Patterson Nichols, LLP

Associate Attorney Job at Barker Patterson Nichols, LLP

 ...candidate must be admitted in New York State. This position can be remote or hybrid. Duties include: Manage a diverse caseload...  ...Insurance Defense claims Collaborate closely with partners, attorneys and team members on strategic legal projects Attend court... 

Courier Network Inc.

Courier Driver Job at Courier Network Inc.

 ...Job Description Job Description The Courier Driver position is responsible for collecting and delivering parcels, packages, and various size boxes. You must be able to lift 50 pounds. You must be willing to be able to drive for a few hours at a time. You will be required... 

Merry Maids

Servicio de limpieza de la casa Job at Merry Maids

 ...time offBonus based on performanceWork Schedule: De lunes a viernes, de 8.00 a 17.00 horas. Oportunidades de trabajo los sbados pueden estar disponibles.Requisitos...  ...trabaja para ofrecer las mejores soluciones de limpieza y atencin al cliente. Ofrecemos capacitacin... 

Salem Hospital NSMC

Receptionist, 6 hrs/wk, E/O wkend - East Sandwich Job at Salem Hospital NSMC

 ...Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience receptionist experience 0-1 year preferred Knowledge, Skills and Abilities - Computer skills Microsoft Office... 

Fitness Realtors

Real Estate Transaction Coordinator Job at Fitness Realtors

 ...Full Job Description Summary As a Real Estate Transaction Coordinator, you will play a pivotal role in the seamless execution of real estate...  ...estate transaction coordination or a related field. - Licensed Transaction Coordinator with a strong understanding of...