Job Description

Job Description

Job Description

Description:

GENERAL SUMMARY

Processes the legal transfer of documents for the Department of Motor Vehicles on all New Vehicles Sold Retail and Used vehicles sold retail.

Works together to create a culture where employees can LOVE their jobs and customers can LOVE our employees. Demostrates an attitude of CARING toward co-workers and customers in order for both to feel valued.

ESSENTIAL DUTIES

• Processes all New vehicles for registration in the state in which they will be titled.
• Submits all legal transfer work to the Department of Motor Vehicles.
• Verifies that funds have been collected before processing title applications.
• Checks for accuracy in the application and ensures that all information is complete.
• Compiles and maintains notes in Reverse Risk of all outstanding title work.
• Assist with other functions in Accounting as needed when asked by Management.
• Stays abreast of title regulations. Attends seminars held by local licensing bureaus and any available training on title regulations.
• Back-up for titling used vehicles.
• Scans title documents into CDK’s J screen.
• Posts the EFT from WebDealer.
• Verifies that accounts have been cleared prior to being sent to storage.
• Maintains and cleans TTL schedule.
• Receptionist relief when needed.

SKILL REQUIREMENTS

Achieving High Standards focuses on maintaining customer and employee satisfaction and loyalty by managing details and being results oriented. This includes supporting department managers in maintaining and exceeding goals for sales and service while demonstrating integrity, honesty, and professionalism in all areas of work.

• Promotes dealership by presenting professional image, positive attitude, and clean work area.
• Maintains a clean, professional environment.
• Ensures work is completed on time.
• Maintains high ethical standards in daily activities.
• Departs from traditional ways of doing things as appropriate to ensure maximum customer satisfaction.
• Attends to details.
• Works with all dealership personnel to customer satisfaction.
• Resolves customer concerns and problems quickly and effectively

Working Effectively with Others focuses on promoting and valuing team work and communicating effectively through verbal, written, or listening skills. This includes encouraging others to work well within a group or when interacting with customers or coworkers. Other skills include encouraging the team to be committed to dealership Mission Statement, Vision Statement and Core Values

Principal Duties and Responsibilities:

• Builds productive working relationships through clear communications.
• Has an approachable style; fosters open communication through active listening.
• Resolves internal conflicts among co-workers within the Department and dealership by objectively analyzing viewpoints.
• Generates pride and commitment within the Department; instills customer confidence.
• Speaks clearly, concisely, and effectively.

Handling Pressure focuses on adapting to change, maintaining composure, multi-tasking and resolving conflicts. This includes the willingness and ability to change work practices or priorities in response to changing conditions, and effectively handle multiple work demands, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines. Other skill requirements include maintaining performance and composure under stressful conditions.

EDUCATION and/or EXPERIENCE

• One to two years related experience and/or training.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to read, analyze, and interpret general procedures.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate and percent
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Five Star Ford North Richland Hills and its employees.

Job Tags

Similar Jobs