Job Description

Who is Club Med?

Club Med, founded in 1950, is the pioneer of the all-inclusive concept, offering nearly 70 upscale sun and ski resorts in the most pristine locations all around the world, from North and South America to Europe and Asia. Club Med operates in more than 30 countries and continues to maintain its authentic Club Med spirit with an international staff of more than 23,000 employees from more than 110 different nationalities.

Job Overview:

We are seeking a detail-oriented and analytically driven Demand Planner to join our dynamic hospitality team. You will be responsible for forecasting, analyzing and ordering the volumes needed to operate, for all product categories (Food, Beverage, Supply, Upkeep, etc.), for two of our resorts in the Caribbean.

Key Responsibilities:

• Organize, manage and secure the supplies (F&B and Supply) required for the operations of the 2 resorts within his/her scope in accordance with standard processes, by:

• Developing and maintaining demand forecasts across two resorts using historical order and consumption data, occupancy rates and feedback from our internal clients.
• Verifying and challenging the needs and deadlines expressed by the resorts according to product standards by intended use, stock levels and supplier delivery conditions.
• Support seasonal planning and special event forecasting
• Collaborate with the different stakeholders:
• Collaborate with our internal contacts: 1. internal clients in the resorts: warehouse manager, finance manager, F&B manager, Bar Manager, Chef Executive, Housekeeping manager, et), and 2. departments at the office (buyers, logisticians, Operations, Finance, etc.)
• Collaborate with our external contacts (suppliers, carriers, customs, etc.)
• Set up KPIs and monitor them on a month-by-month basis, with the support of our internal tools (Coupa, PowerBi) for procurement and consumption of the two villages within its scope, to continuously improve our forecasting, data analysis and cost savings.
• Ensure that operating agreements are in place and respected: quality of service from suppliers, logistics schedules, stock levels, safety stocks (minimum/maximum), level of internal services, etc.

GENERIC MISSIONS

MANAGE SUPPLY AND FORECASTING FOR RESORTS

• Ensure the day-to-day supply of resorts in accordance with:
• Product standards defined by the Products & Services Department
• Club Med's Purchasing & Supply Chain procedures
• Resort requirements (based on forecasts, stocks, consumption, expressed needs)
• Safety standards, particularly food safety standards
• Contractual agreements signed with suppliers.
• Challenge the needs expressed by the Service Managers on sensitive or exceptional products according to the occupancy rates, menu plans, allocations and available stocks, etc.
• Establish adequate safety stocks (mini-maximum stocks).
• Develop consumption forecasts by resort (family of) product and supplier
• Secure the opening and closing of resorts by
• Respect the defined reverse schedule
• Ensure set-ups for the start of the season
• Ensure orders are given related to events or parties.
• Contribute to the ordering and monitoring of site flows (construction or renovation)

• Monitor and control flows:

Of orders : Validation of an acknowledgement of receipt (and reminder if necessary), verification of confirmed delivery times and locations

Of transport : Organization of local transport, if necessary, from suppliers or from a logistics hub

Of deliveries : Timeliness, incident tracking, and management of credit notes.

• Communicate key procurement procedures to resort teams:
• Alert the resorts in the event of a stock-out and propose alternatives to provide the service,
• List of orders placed with the associated delivery schedule, etc.
• Manage and optimize supplier performance (cost, quality of service, delivery times and conditions) in conjunction with the manager and in cooperation with the buying coordinators:
• Organize the reporting of disputes by the VLSs and report personally observed disputes to the supplier incident database
• Follow up and provide solutions on the handling of disputes with suppliers
• Ensure regular communication with the relevant actors (Supply Chain manager, buyers, internal customers) on supplier monitoring actions.
• Monitor supply budgets and assist resorts in the economic management of their activity (HD).

Qualifications:

• Bachelor’s degree in business, Supply Chain, Economics, Hospitality Management, or a related field.
• 3+ years of experience in demand planning, and forecasting, preferably in the hospitality or travel industry.
• Strong analytical skills with experience in forecasting tools (e.g., Excel, Power BI, Tableau, or statistical software like R or Python).
• Excellent communication and cross-functional collaboration skills.
• Fluency in English required; Spanish or French is a plus.

Traveling:

• This position will require 25% of traveling,

Job Tags

Similar Jobs