Job Description

Job Description

Job Description

THE THEODORE ROOSEVELT PRESIDENTIAL LIBRARY FOUNDATION

“Believe you can, and you’re halfway there.” -Theodore Roosevelt

Since 2014, the Theodore Roosevelt Presidential Library Foundation (TRPLF) has been planning and building a new, ambitious kind of presidential library and museum. Other presidential libraries tell the story of a single individual, but the Theodore Roosevelt Presidential Library (TRPL) – being built more than a century after T.R.’s death – will do more than preserve history. The TRPL will be a people’s library, bringing Roosevelt’s values and relentless spirit to life at a critical time in our nation and world, while simultaneously championing the stories of all who “dare greatly, think boldly, care deeply, and live passionately.”

The library is currently being constructed in Medora, North Dakota, with a milestone planned for July 4, 2026 – America’s 250th anniversary. Participants at the TRPL will learn from – not just about – Roosevelt’s story, being transformed into the same stunning Badlands that served as the fulcrum in T.R.’s incredible life story.

Guided by the pillar principles of leadership, citizenship, and conservation, the Foundation has partnered with innovative partners – like the award-winning architecture firm, Snøhetta, and the best-in-class story crafters, the Future of Storytelling – to build an institution like no other. With plans to be the most sustainable presidential library and campus ever, a revolutionary approach to interpretive design, and programming that will spread the library’s message into neighboring Theodore Roosevelt National Park and beyond across the globe, the opportunity to join a talented team in building and opening this institution is truly unique.

About the Role

As the Director of Visitor Experiences, you will build and lead a team focused on creating a world-class, uniquely memorable experience at the Theodore Roosevelt Presidential Library. From the moment visitors arrive on campus to the lasting impressions they take with them, you’ll shape every detail of that experience with storytelling, intention, and operational excellence.

Overseeing visitor-facing operations—including Visitor Services, Retail, Café, and Exhibits—you will establish the gold standard for hospitality and lead with boldness, warmth, and inclusion. You’ll be responsible for recruiting and developing a high-performing team, designing service strategies, and ensuring our on-site experience reflects the ambition and values of this one-of-a-kind institution.

If you’re a visionary in hospitality or visitor operations, passionate about building culture, coaching teams, and delivering seamless, VIP-caliber experiences at scale—this is your moment to lead something extraordinary.

Core Competencies

• Builds high-performing teams; communicates vision and leads through change
• Designs experiences around the visitor journey with empathy and equity
• Balances long-term strategy with daily execution and attention to detail
• Manages up, down, and across the org; defuses tension; builds trust
• Understands how to serve diverse communities with inclusion and respect
• Uses data to inform staffing, scheduling, and visitor satisfaction decisions

Responsibilities

• Lead operations within Retail, Visitor Experiences, Exhibits, and Cafe Operations (in collaboration with our Executive Chef)
• Champion a culture of hospitality where every touchpoint is welcoming, mission-aligned, and memorable
• Hire, train, and manage a cross-functional team (~20 employees + volunteer staff), setting service standards that inspire excellence and empower frontline staff
• Design and implement visitor journey strategies that ensure a smooth, engaging, and inclusive experience for every visitor
• Collaborate with Events, Public Programs & Education, and Facilities teams to deliver exceptional private rentals, public programs, and cafe-based catering
• Oversee retail merchandising, inventory, and the in-store experience
• Manage budgets, monitor performance, and identify opportunity to enhance service and grow earned revenue
• Lead the development and management of our volunteer program, building a community of passionate ambassadors who enhance the visitor experience and embody the spirit of service that defines the Library.
• Build strong vendor relationships to support retail, food & beverage, and visitor services

Experience & Education

• Minimum of five years of leadership experience in hospitality, visitor experiences, or visitor-facing operations
• Minimum of 2 years in a managerial role leading high-performing teams
• Proven leadership in operations within hospitality, tourism, cultural attractions, and/or retail environments
• Expertise in delivering high-quality visitor experiences in high-volume, fast-paced environments
• Experience with and knowledge of POS systems (ie. Clover) and event management tools (ie. Momentus)
• Strong operational acumen including team leadership, training, budgeting, and revenue growth
• Exceptional communication skills and a talent for fostering collaboration across departments and with external partners
• Experience with volunteer program is nice to have
• Knowledge of service best practices, ADA accessibility, and health & safety protocols

Physical and Environmental Requirements

• Must be able to perform repetitive tasks such as typing or using a mouse.
• Flexibility to work evenings, weekends, and holidays as needed.
• Will occasionally require on-site support for special events or after-hours programs.
• This is a full-time, exempt position, working onsite at TRPL, located in Medora, ND.
• Must reside within a reasonable commuting distance of Medora, ND (defined as within 60 miles or approximately a one-hour drive).

Benefits

Full benefits include 403(b), medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability, as well as 30 days of paid time off. Annual salary range is $125,000 to $150,000.

We recognize this is a unique opportunity and are committed to finding the right person for the role. Relocation assistance is available for the right candidate , and we will work with you to ensure a smooth transition to Medora, North Dakota

EEO Statement

The Theodore Roosevelt Presidential Library Foundation (TRPLF) is committed to creating a diverse, equitable, and inclusive environment. TRPLF does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law as a provision of employment opportunities and benefits.

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