Job Description

Job Description

Job Description

Tasks and Duties

• Evaluate all aspects of the existing configuration/implementation of IT Service Management (ITSM) functionality.
• Provide recommendations to enhance/mature the existing implementation of ITSM.
• Design, configure and implement ITSM functionality to support organization requirements.
• Provide recommendations for implementing new ITSM requirements.
• Provide technical support to ITSM product owners and business stakeholders
• Configure ITSM reports dashboards and portals for product owners and business stakeholders.
• Evaluate and understand all ITSM roles and existing ServiceNow support groups.
• Recommend and implement enhancements as appropriate.
• Create/update/maintain ITSM catalog items and workflows.
• Create/update/maintain ITSM lists and navigation pane.
• Create/update/maintain ITSM tables and fields.
• Create/update/maintain ITSM forms and views.
• Provide development and recommendation for ServiceNow demand management as it relates to ITSM.
• Make necessary configuration changes to ensure demand management works for ITSM.

ServiceNow Skills shall include the following:

• Expertise and proficiency in the Now Create methodology.
• Expertise with configuration and maturation of ITSM functionality.
• Ability to Create/Update/Maintain Catalog Items and Workflows
• Ability to Create/Update/Maintain Forms and Views
• Ability to Create/Update/Maintain a List and Navigation Pane
• Ability to Create/Update/Maintain Tables and Fields
• Expertise in Instance Patch Management
• Experience or knowledge with Automated Test Framework

Requirements:

• Bachelors degree in IT or related field
• CAD and ITSM certification

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